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Sprinklr Partners with Rocketlane: A New Era in Global Service Delivery

In a pivotal move for enhancing service delivery, Sprinklr, a leader in unified customer experience management, has officially partnered with Rocketlane, an innovative platform renowned for its professional services automation (PSA). This collaboration aims to integrate cutting-edge technology into Sprinklr's operations, potentially transforming the way they manage customer experiences and service deliveries.

The decision to select Rocketlane came after a comprehensive evaluation process conducted by Sprinklr's services leadership. Tony Lee, the Senior Director for Global Services Operations at Sprinklr, emphasized the importance of choosing a mature and feature-rich PSA tool, stating:

"We were on the lookout for an enterprise-grade PSA, and Rocketlane was the only tool with the maturity and depth we needed. Its unique customer portal will help us improve services delivery and customer satisfaction. We are thrilled to partner together."

This partnership not only solidifies Rocketlane’s position as the preferred platform among top-tier customer experience (CX) and artificial intelligence (AI) companies but also highlights a growing trend in the industry of leveraging technology to enhance post-sales journeys. Companies such as Uniphore, Observe.ai, and Moveworks are also turning to Rocketlane to power their service delivery, underscoring its broad appeal and effectiveness.

Revolutionizing Post-Sales Service Delivery

Rocketlane is designed to tackle the complexities associated with deploying AI in service operations. Srikrishnan Ganesan, CEO and Co-founder of Rocketlane, elaborated on the challenges faced by enterprises, noting the difficulties surrounding customer accountability, collaborative efforts, acceptance testing, and necessary iterations on enhancements. He stated:

"Rocketlane has become the preferred platform for AI-first enterprises because we've built an all-in-one solution that's purposefully designed to meet these unique demands and accelerate successful delivery."

The platform delivers enterprise-level capabilities such as project delivery, resource planning, time tracking, and collaboration—all consolidated into one intuitive tool. This holistic approach is set to redefine how service teams operate, particularly in a landscape increasingly influenced by speed, scale, and artificial intelligence.

The Benefits of Rocketlane for Sprinklr

The integration of Rocketlane into Sprinklr's operations is poised to yield several important benefits, including:
1. Improved Communication: By leveraging Rocketlane's unique customer portal, Sprinklr is expected to streamline communication between teams and clients, enhancing transparency and service levels.
2. Increased Project Visibility: The ability to track project milestones effectively ensures that teams can manage tasks and deliverables more efficiently.
3. Optimized Service Delivery: With an emphasis on measurable outcomes, the platform will enable Sprinklr to refine their playbooks and processes over time, ultimately leading to a faster time-to-value for clients.
4. Enhanced Customer Satisfaction: As service delivery becomes more predictable and efficient, clients are likely to experience higher satisfaction levels, reinforcing loyalty and long-term engagement.

In conclusion, the partnership between Sprinklr and Rocketlane represents a strategic shift toward a more tech-driven and customer-centric approach in service delivery. As they work together to embrace AI technologies and revolutionize the customer experience, both companies are setting a benchmark for the rest of the industry to follow. For further insights into Rocketlane's offerings, visit Rocketlane's official website.