ViewLift Launches Innovative AI Solutions Transforming Streaming Intelligence and Support Operations
Transforming the Streaming Landscape with AI
In a rapidly evolving digital world, ViewLift, a leader in providing advanced digital solutions for content owners, has recently unveiled two innovative AI-driven products. These solutions are specifically designed to enhance business intelligence and improve customer support operations for media companies, sports organizations, and content owners across the globe.
Introducing ViewLift Data Insights Pro™ and ViewLift FanAssist AI™
At the forefront of new developments in the Over-The-Top (OTT) space, ViewLift has introduced two key products: ViewLift Data Insights Pro™ and ViewLift FanAssist AI™. Each product offers cutting-edge features aimed at simplifying operations and maximizing audience engagement.
ViewLift Data Insights Pro™: Your Virtual Data Analyst
ViewLift Data Insights Pro™ acts as a conversational AI analytics tool, delivering real-time, personalized insights to executives. This tool is designed to function as a virtual data analyst, providing a comprehensive summary of daily key metrics related to streaming trends, viewer behavior, and revenue. Executives can text follow-up questions and receive actionable business intelligence within minutes, saving valuable time and resources for decision-making. As Rick Allen, CEO of ViewLift, states, “This tool is our commitment to democratizing data and making it instantly actionable for our partners.” Notably, this AI tool operates 24/7, proving to be a significant cost-efficient resource for content owners.
ViewLift FanAssist AI™: Revolutionizing Customer Support
On the other side, ViewLift FanAssist AI™ is an automated support platform designed to enhance customer experience by minimizing response times for inquiries. This AI solution streamlines existing ticketing systems, resolving customer questions in multiple languages and across various channels. The AI categorizes tickets, suggesting optimal responses using an advanced decision engine that powers its functionalities. In practical terms, this means that for many sports organizations, especially during high-traffic events, customer support ticket volume has dropped by nearly 90%. For instance, during major soccer matches, the system handled real-time complex inquiries effectively, allowing human support teams to focus on higher-level issues.
Enhancing User Engagement with AI
In addition to these products, ViewLift has integrated Google Vertex AI to further enhance viewer engagement through advanced personalized content recommendations. By leveraging machine learning on rich behavioral and content data, the ViewLift recommendations engine promotes tailored content suggestions to users across devices. This real-time personalization aids in increasing viewer retention and revenue, ensuring audiences return time and again for a uniquely customized streaming experience.
A New Era for Intelligent Streaming
ViewLift’s commitment to innovation in the OTT space signifies a transformative step for media companies worldwide. With an increasing demand for scalable, data-driven, and personalized solutions, these AI offerings from ViewLift empower content owners to foster deep customer engagement, streamline their operations, and ultimately enhance profitability.
In a landscape driven by technology, companies like ViewLift are paving the way for smarter, more interactive streaming solutions, ensuring that they remain at the forefront of the digital revolution.
For more details or to schedule a demo, visit www.viewlift.com.
About ViewLift
ViewLift is a pioneering technology company dedicated to providing digital solutions tailored for content owners. Specializing in live and on-demand video distribution, ViewLift harnesses innovative, cloud-based technology to empower digital platforms for numerous entertainment brands. Notable clients include the National Hockey League, LIV Golf, and various media giants. Their services manifest through content management, real-time analytics, and a dynamic monetization model that caters to the unique needs of their partners.
Topics Consumer Technology）
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