#USA #Manchester #agentic AI #DDC Group #DDC Evora

DDC Group Unveils DDC Evora™: A Groundbreaking Agentic AI Platform

On January 20, 2026, DDC Group, a leader in AI-first operations, announced the launch of their revolutionary platform, DDC Evora™. This innovative solution promises to change how businesses engage with customers and streamline operations on a global scale.

Advanced Automation for Enhanced Customer Engagement

The DDC Evora™ platform is designed to autonomously manage complex customer interactions, acting with human-like empathy and reasoning capabilities. By introducing intelligent automation, it moves beyond traditional scripted bots to create a seamless interaction experience. Among its notable features are DDC Evora™ Voice and DDC Evora™ Sentiment, designed to enhance communication and emotional intelligence in customer service.

Transforming the Traditional Customer Service Model

DDC Evora™ Voice reimagines conventional contact centers by turning them into intelligent engagement hubs. Each interaction with customers is rendered more natural, contextual, and human-centered. The platform listens, comprehends, and initiates actions in real-time, which facilitates quicker resolutions, heightened customer satisfaction, and significant business impacts.

Likewise, DDC Evora™ Sentiment excels in analyzing the emotional and contextual nuances of conversations. By integrating acoustic intelligence—considering aspects like tone and stress levels—along with linguistic sentiment analysis, this feature uncovers the deeper emotional layers of customer interactions. This allows businesses to make more informed decisions and engage in more empathetic dialogues.

A New Era in Business Operations

Nimesh Akhauri, CEO of DDC Group, stated, "This technology transforms the commercial landscape beyond scripted bots, deploying truly agentic systems. These intelligent agents can grasp complex intentions, reason within contexts, and take real actions. It fosters a collaborative environment where automation, AI, and human expertise converge to deliver optimal outcomes in a unified operational system."

Moreover, the DDC Evora™ platform offers powerful analytical functions and agent support capabilities, providing real-time insights that boost performance and enhance overall customer experience. It aims for a unified and contextual experience across both voice and digital channels, fundamentally redefining how operations are conceptualized, managed, and improved through advanced AI.

About DDC Group

DDC Group is an AI-first operations partner redefining operations for the digital era, serving clients in maritime, logistics, energy, retail, automotive, banking, healthcare, and insurance sectors. By leveraging intelligent automation and comprehensive execution, DDC Group manages complex, high-stakes operations to create substantial impacts at large scales. While many providers promise efficiency, DDC Group is committed to delivering impressive results.

To explore innovative customer service strategies and engagement, visit DDC Group. For media inquiries, please contact [email protected].