#Japan #Tokyo #AI Market #AI Agent #BizTech

Introduction

In May 2025, BizTech Co., based in Tokyo, published a report detailing the awareness and usage trends of AI agents based on a survey of 400 business professionals across Japan. As the evolution of generative AI continues to accelerate, interest in AI agents—a new generation of business assistants capable of cross-functional support—has sharply increased. This article explores the survey findings, providing insights into how AI agents are being perceived and integrated into workplaces today.

Background of the Survey

The rise of AI agents is closely linked to the emergence of significant AI services from companies like OpenAI, Google, and Microsoft. These AI services, equipped with advanced agent functionalities, have garnered increased attention since 2024. The need for empirical data regarding the practical applications, implementation purposes, and variations across industries and regions has become increasingly apparent. Consequently, BizTech undertook this comprehensive study to visualize the current state of AI agent awareness and utilization among active business professionals.

Survey Findings

The survey yielded several notable insights:

1. Recognition of AI Agents: According to the report, 59.2% of respondents confirmed that they were aware of the term "AI agent." Interestingly, awareness was notably higher among younger demographics, particularly those in their 20s, indicating a growing familiarity with this emerging technology.

2. Industry-Specific Awareness: The communications sector reported the highest levels of awareness at 81.8%. Other industries, such as manufacturing, also exhibited significant recognition rates, demonstrating that AI agents are becoming entrenched in specific sectors sooner than expected.

3. Intent to Implement: A combined 49.8% of surveyed professionals indicated that they were either already using AI agents (16.0%) or were considering their implementation (16.0% actively, 17.7% in the future). This enthusiasm underscores a proactive approach to incorporating AI agents into business operations as organizations look to enhance efficiency.

4. Primary Implementation Goals: The key reasons for adopting AI agents were predominantly aimed at improving operational efficiency (28.9%) and reducing costs (26.3%). Other motivations included enhancing customer satisfaction and creating new business models, reflecting how businesses view these technologies as catalysts for transformative change.

5. Common Use Cases: The predominant uses of AI agents involved customer-facing activities, including automated responses to frequently asked questions, customer support, sales assistance, and marketing efforts. This focus on front-office processes suggests that organizations are strategically deploying AI to optimize client interactions.

Conclusion

The survey results present a compelling view of the current landscape surrounding AI agents in the business world. With over half of the respondents either familiar with or actively considering AI agents for their operations, it is evident that these technologies are gaining traction.

Future Directions

As AI technology continues to evolve rapidly, tracking changes in awareness and implementation will be crucial. BizTech is committed to supporting businesses seeking to navigate this transformative landscape through its concierge service, AI Market, which connects companies with optimal AI solutions tailored to their needs.

For those interested in a detailed report with comprehensive statistics categorized by industry and age, follow the link below:

Download Detailed Report (Free)

About BizTech

BizTech Co. offers a free concierge service, AI Market, which assists businesses in identifying the best AI solutions for their operations. Founded in 2019, BizTech has successfully connected numerous clients with top AI companies to foster their respective AI journey. For more information, visit our website.