Docomo SMTB Bank Achieves First Place in Oricon's Customer Satisfaction Survey for Home Loans

Docomo SMTB Bank Ranked First in Oricon's Home Loan Satisfaction Survey

On August 3, 2026, Docomo SMTB Bank proudly announced that its home loan service secured the number one spot in the Oricon Customer Satisfaction Survey for Home Loans, specifically in the expert evaluation category. This recognition was issued by Oricon Inc., which is renowned for its rigorous surveys and analysis in various sectors.

The evaluation placed significant emphasis on Docomo SMTB Bank’s robust group credit life insurance policy, known as Sugo Dan Shin, along with other critical factors, solidifying its position above 10 other financial institutions surveyed. This achievement underscores the bank's commitment to delivering exceptional value to its customers through comprehensive services and innovative financial products.

Strengths of Docomo SMTB Bank’s Home Loan

Docomo SMTB Bank strengthens its offerings with attractive interest rates and enhanced group credit life insurance coverage, tailored to meet the dynamic needs of customers. The bank leverages advanced technology, including AI-assisted fast screening processes, to enhance convenience from application to repayment.

Five Reasons Why Customers Choose Docomo SMTB Bank’s Home Loans:

1. Comprehensive Guarantees without Extra Costs: The Sugo Dan Shin insurance scheme offers total disease coverage without additional interest rates. For those under 50, critical illness coverage is also available at no extra cost.
2. Land Purchase Plans: Customers can opt for loans for land purchase and construction costs to be disbursed in two installments, applying a consistent home loan interest rate.
3. Flexible Loan Terms: Borrowing periods can extend up to 50 years, affording customers the flexibility to tailor repayment timelines based on their unique lifestyles.
4. Covering Additional Costs: Docomo SMTB allows borrowers to include fees related to registrations and processing in their loan applications.
5. Streamlined Application Process: The Easy Home Loan feature allows applicants to manage all application and execution processes through a single app, providing seamless services such as free fees for full and partial early repayments.

Details of the Oricon Customer Satisfaction Survey

This ranking is based on an investigation involving experts, including financial planners, who evaluated 11 banks that offer home loans for new borrowings or refinancing. The research was conducted from April 15 to April 27, 2026, using an internet survey method with 40 expert respondents. The focus of this survey was strictly on institutions that provide loans to individuals seeking new financing solutions, excluding any other lending entities like credit unions or cooperative banks.

In an ever-evolving financial landscape, Docomo SMTB Bank strives to harness cutting-edge technology while centering its efforts around the customers’ needs. It aims to bridge the gap between lifestyle and finance, aspiring for a future where financial services integrate seamlessly into everyday life.

Looking Ahead

As a leader in the industry, Docomo SMTB Bank continuously pushes for innovation in financial services, emphasizing safety and convenience. The bank is dedicated to creating new value and contributing to a society that fosters economic prosperity. By understanding customer needs and leveraging technological advancements, it aims to offer financial solutions that enrich lives.

For more information on the home loan offerings, visit Docomo SMTB Bank's official webpage.