#United States #Innovation #Olathe #PSI Services #Test Center

PSI Services Enhances Test Center Network with Major Investments

OLATHE, Kan., March 4, 2025 – PSI Services has embarked on a comprehensive investment initiative aimed at bolstering its existing high-performing U.S. Test Center Network. The latest enhancements focus on increasing operational efficiency, enhancing security, and improving the overall testing experience. The results have been promising, with a remarkable 40% decrease in software-related support calls already noted.

As articulated by Neal Baer, Vice President of Domestic Channel at PSI, the integration of modern technologies, stronger security protocols, and staff development measures is setting new standards within their Test Center Network. He emphasized the company's ongoing commitment to ensuring that test takers and credentialing organizations enjoy a seamless, secure, and efficient testing process.

Comprehensive Enhancements for Improved Experience

The recent improvements cover various aspects of the testing operation, including quality assurance protocols, recruitment and training of personnel, technological upgrades, and physical enhancements to facilities. To maintain momentum, PSI has enlisted a Transformation and Engagement consultant to nurture the positive culture among the PSI Test Center Administrator (TCA) community.

CEO Janet Garcia expressed enthusiasm regarding the current phase of developments, crediting the support from new owners ETS for facilitating these enhancements. She highlighted the ongoing nature of their investment strategy and noted that initial data illustrates a positive impact on test center operations.

Proactive Quality Assurance and Security Measures

PSI is not only meeting but surpassing industry expectations by adopting a proactive quality assurance approach. Their strategy for performance monitoring has included an unparalleled number of audits across test centers. Key components of this strategy comprise:

• - Scheduled and Surprise Inspections: Regular evaluations to ensure consistent adherence to procedures.
• - Mystery Shopper Evaluations: Implemented to assess the effectiveness of operations while identifying potential fraud methods.
• - Remote and AI-Assisted Oversight: Live monitoring ensures immediate compliance and support, enhancing the reliability of services.
• - DVR Audits: Regular reviews to fortify security aspects in place.
• - Data-Driven Training: Focused on continually refining the skills and effectiveness of test center teams.

Updates in Technology and Facilities

Alongside improvements in quality assurance, PSI's investment plan includes substantial upgrades in technology and physical operations. New phases of technology rollout and refurbishments are set to renew how their testing network functions, emphasizing:

• - Enhanced Self-Serve Functionality: To streamline test taker interactions and engagement.
• - Upgraded ID Verification Software: Markedly improving the integrity of test administration.
• - Refurbished Test Centers: Updates tailored to elevate accessibility and user friendliness of testing environments.
• - Improved Network Infrastructure: Enhancements aimed at boosting both security measures and operational efficiency.

Additionally, PSI continues to enhance training methodologies to elevate the competency of their test center teams. Noteworthy improvements slated for 2025 include an advanced incident reporting tool to facilitate effective case management and better integration with the test booking system.

PSI: A Leader in Testing Solutions

PSI is committed to partnering with clients amid rapidly evolving demands, successfully delivering over 22 million tests annually. This extensive operation is backed by a focus on remarkable test-taker experiences, innovative testing solutions, and adherence to best practices in test development.

With a legacy grounded in empirical science, modern technology, and extensive operational skills, PSI's priority remains the provision of fair and efficient testing experiences without compromising test integrity. Their services extend across multiple sectors, covering professional specializations from healthcare to IT and ensuring valid test content is always maintained. Whether facilitating certification tests, licensure examinations, or adaptable test delivery methods, PSI stands at the forefront of innovative testing management.

Stay updated and learn more about PSI Services at psiexams.com.