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Plume's Strategic Acquisition of Sweepr: A New Era for ISPs

In a groundbreaking move to enhance customer experience for Internet Service Providers (ISPs), Plume Design, Inc. has officially acquired Sweepr, an AI-powered orchestration platform designed specifically for customer care. This merger is particularly significant as it aims to streamline operations and foster exceptional digital interactions between service providers and their clientele.

Founded in 2018, Sweepr is based in Dublin, Ireland, and has been instrumental in assisting telecom operators in navigating the often-treacherous journey of delivering personalized customer support. With over a million customer interactions processed in 2025 alone, Sweepr equips service providers with tools to enhance digital care experiences, reduce operational costs, and boost customer satisfaction across vital areas such as onboarding, technical support, and billing.

The Power of Combined Strengths

The synergy between Plume and Sweepr is remarkable. Plume is already recognized for its cutting-edge, real-time device-level network intelligence, while Sweepr boasts a sophisticated AI-native, no-code orchestration engine that integrates seamlessly with existing systems used by service providers. This complementary relationship enables ISPs to shift from merely identifying problems to resolving them swiftly, often without requiring a customer service call. By utilizing real-time insights from home networks, the platform can recommend optimal actions and guide both agents and subscribers toward swift resolutions.

Dan Herscovici, President and CEO of Plume, emphasized the importance of the integration: "With Sweepr, we’re connecting AI to the moments that matter, like when a subscriber needs help. By integrating Sweepr’s orchestration with the unmatched visibility of Plume’s global data set, we’re turning network intelligence into actionable results. This marks a significant shift in how providers can reduce costs, enhance reliability, and cultivate trust amongst subscribers."

Impact on Customer Experience

The acquisition promises to unify intelligence, automation, and care into a single platform, offering substantial benefits for ISPs. Key functionalities include:

1. AI-Guided Diagnostics: The system can automatically detect issues and their potential root causes through live home network context, enabling automated resolutions without burdening customer service teams.
2. Omni-Channel Support: Subscribers will benefit from consistent and seamless experiences across various platforms, eliminating the need to repeat information throughout their support journey.
3. Cost Efficiency: By enhancing digital containment and expediting agent resolutions, service providers can reduce unnecessary support expenses, thereby improving their bottom line.
4. Proactive Care: The platform is designed to identify deteriorating conditions within home networks early, addressing potential problems before they escalate,
5. Rapid Deployment: The platform is built for fast implementation, featuring no-code journey design and pre-built use cases to optimize integration with existing operational systems.

Alan Coleman, Co-Founder of Sweepr, pointed out that accurate context is crucial in customer care, stating, "Sweepr adds context to every interaction—who the subscribers are, their equipment, and current home conditions—allowing providers to effectively resolve issues on the first attempt. Combining this understanding with Plume's real-time network intelligence leads to fewer repeat calls and unnecessary service trips, greatly enriching the customer experience."

Continuity and Future Plans

Despite the acquisition, Sweepr will continue to operate as a standalone platform, maintaining consistent support for its current customer base while also offering extended capabilities to Plume clientele worldwide. The partnership will open new avenues for monetization by effectively utilizing real-time behavior and context to engage subscribers with relevant offers.

Leadership from Sweepr will play a pivotal role in integrating these technologies. Coleman will take on the role of Chief Product Officer at Plume, facilitating combined product strategy and overseeing roadmap execution. Along with co-founder Jim Hannon, who joins as Chief Architect, both bring invaluable experience in telecom and broadband software, ensuring that Plume can quickly deliver results for its partners.

About Plume and Sweepr

Plume is credited with creating the first managed Wi-Fi platform for ISPs and has since evolved into a leading provider of cloud-managed Wi-Fi, security, and customer experience solutions. With nearly half a billion devices connected to its infrastructure, Plume has solidified its position as a trusted partner for over 400 ISPs worldwide. Meanwhile, Sweepr enhances provider capabilities in delivering personalized digital support, harnessing AI to boost user engagement and operational efficiency.

As the digital landscape continues to evolve, the Plume-Sweepr alliance represents a significant advancement in customer care solutions. For more details on how Plume is empowering ISPs, visit Plume’s official website.