Netcracker Recognized with Three Prestigious Awards by Frost & Sullivan for OSS/BSS Innovations and Leadership

Netcracker's Remarkable Achievements in OSS/BSS Technology

In a recent announcement by Frost & Sullivan, Netcracker Technology has been awarded three significant recognitions that underscore its exceptional capabilities in OSS/BSS technology. The awards include the 2025 Global OSS/BSS Technology Innovation Leadership Award, the Global Satellite OSS/BSS Product Leadership Award, and the 2025 APAC OSS/BSS Company of the Year Award. These honors not only highlight the company’s innovative technology and product leadership but also affirm its commitment to delivering outstanding customer experiences.

Frost & Sullivan, a renowned global market research and consulting firm, utilizes a rigorous benchmarking methodology to evaluate companies based on their strategies and execution. Netcracker's exemplary performance across these areas showcases its effectiveness in aligning its strategic initiatives with market demand while executing them efficiently and consistently. Mei Lee Quah, Senior Director of ICT Research at Frost & Sullivan, noted, "The company takes customer feedback seriously and moves swiftly to improve, establishing high customer satisfaction levels relative to its peers."

Commitment to Innovation and Customer-Centric Development

Netcracker’s success is built upon a robust long-term growth strategy that prioritizes innovation in technology and product development. The company has demonstrated its adaptability in a rapidly evolving industry, characterized by sustained investment in OSS/BSS solutions. This investment has allowed Netcracker to expand its reach across various markets, including core telecom sectors and nascent industries like satellite communications. Their partnership with NEC has further enhanced their capabilities in satellite OSS/BSS, allowing them to provide integrated solutions tailored to the distinctive needs of this growth sector.

The essence of innovation remains at the heart of Netcracker’s approach. The company offers a comprehensive suite of OSS/BSS solutions designed to provide agility, scalability, and enhanced automation. By integrating Artificial Intelligence (AI) and Generative AI (GenAI) into customer interactions, Netcracker empowers organizations to enhance personalization, foster proactive customer care, and facilitate data-driven decision-making processes. Ari Banerjee, Chief Strategy Officer at Netcracker, expressed pride in the recognition from Frost & Sullivan, emphasizing the company’s commitment to delivering advanced solutions that enable large-scale IT transformations and elevate digital experiences for clients.

Enhancing Customer Experiences and Reducing Churn

Moreover, Netcracker's dedication to improving customer experience distinguishes it from its competitors. The company assists Communication Service Providers (CSPs) by providing self-service tools, advanced customer portals, and real-time insights. These efforts contribute to reducing customer churn, enhancing loyalty, and optimizing operational efficiencies. Netcracker’s focus on an ecosystem-driven strategy enables the integration of partner services and gamified loyalty programs to enrich customer interactions and foster long-term engagement on a global scale.

Frost & Sullivan's recognitions aim to acknowledge organizations that demonstrate remarkable strategy development and implementation, leading to significant improvements in customer satisfaction, market share, and competitive positioning. Netcracker's achievements epitomize the characteristics of a forward-thinking organization, reshaping the OSS/BSS landscape through innovation and a commitment to excellence in growth.

In conclusion, these prestigious awards from Frost & Sullivan signify Netcracker's leading role in the OSS/BSS market, marking a vital milestone in its journey toward innovation and excellence. As the telecommunications sector and its adjacent industries rapidly evolve, Netcracker stands poised to continue its trajectory of success and leadership in technology innovation and customer experience enhancement.