Ureru Net Advertising Group Launches Mieruka Cloud AI System to Transform Customer Service
The Ureru Net Advertising Group, a prominent company based in Fukuoka, Japan, has made headlines with the formal release of its next-generation AI customer support system, Mieruka Cloud. This innovative system, developed by its subsidiary SOBA Project, aims to redefine the traditional call center and online customer service experience.
In traditional customer service environments, interactions primarily occur through phone calls, chats, and emails—methods that often leave customers feeling frustrated due to miscommunication. Mieruka Cloud addresses this fundamental issue by allowing users to shift from a non-face-to-face interaction to real-time visual support with just a single click, eliminating the need for app downloads or account setup. Users can instantly share video, screens, and documents all through a simple browser interface, creating a truly seamless customer experience.
Many competing tools require customers to install applications and set up service accounts, leading to higher abandonment rates. Mieruka Cloud’s advantage lies in its browser-based proprietary technology backed by the robust communication infrastructure expertise of Ureru Group and JCNT. This eliminates connection stress for customer support, significantly enhancing user satisfaction and retention rates.
Mieruka Cloud is not just about better communication; it represents a shift towards the integration of AI in customer support. The platform plans to deepen its connections with the AI capabilities of Ureru's AI Marketing subsidiary. By rapidly analyzing customer interaction data from calls, chats, and visuals, AI will provide operators with recommended optimal actions. This innovative blend of human empathy and AI predictive capabilities allows customer support centers to evolve beyond merely addressing inquiries, becoming pivotal in creating customer value.
The team envisions Mieruka Cloud not merely as a call center solution but as foundational infrastructure for non-face-to-face business. The aim is to redesign customer interactions across various sectors, including finance, insurance, government, and education, establishing a robust platform for all unvisualized customer touchpoints. This initiative is projected to positively contribute to the group's consolidated financial performance for the fiscal year ending July 2026.
To our shareholders and investors: the conventional norms in the call center industry come to an end today. Mieruka Cloud represents groundbreaking technology that transforms 'non-face-to-face' interactions into 'face-to-face' engagements. We are at the forefront of the next battle for customer experience supremacy, and we invite you to witness this historic moment in innovation.
Breaking the Limits of Non-Face-to-Face Interaction
In traditional customer service environments, interactions primarily occur through phone calls, chats, and emails—methods that often leave customers feeling frustrated due to miscommunication. Mieruka Cloud addresses this fundamental issue by allowing users to shift from a non-face-to-face interaction to real-time visual support with just a single click, eliminating the need for app downloads or account setup. Users can instantly share video, screens, and documents all through a simple browser interface, creating a truly seamless customer experience.
Structural Advantage of Not Requiring an App
Many competing tools require customers to install applications and set up service accounts, leading to higher abandonment rates. Mieruka Cloud’s advantage lies in its browser-based proprietary technology backed by the robust communication infrastructure expertise of Ureru Group and JCNT. This eliminates connection stress for customer support, significantly enhancing user satisfaction and retention rates.
Fusion of AI and Human Support in Future Service Centers
Mieruka Cloud is not just about better communication; it represents a shift towards the integration of AI in customer support. The platform plans to deepen its connections with the AI capabilities of Ureru's AI Marketing subsidiary. By rapidly analyzing customer interaction data from calls, chats, and visuals, AI will provide operators with recommended optimal actions. This innovative blend of human empathy and AI predictive capabilities allows customer support centers to evolve beyond merely addressing inquiries, becoming pivotal in creating customer value.
Investing in the Future of Non-Face-to-Face Economies
The team envisions Mieruka Cloud not merely as a call center solution but as foundational infrastructure for non-face-to-face business. The aim is to redesign customer interactions across various sectors, including finance, insurance, government, and education, establishing a robust platform for all unvisualized customer touchpoints. This initiative is projected to positively contribute to the group's consolidated financial performance for the fiscal year ending July 2026.
A Historic Moment in Customer Service
To our shareholders and investors: the conventional norms in the call center industry come to an end today. Mieruka Cloud represents groundbreaking technology that transforms 'non-face-to-face' interactions into 'face-to-face' engagements. We are at the forefront of the next battle for customer experience supremacy, and we invite you to witness this historic moment in innovation.
Topics Consumer Technology）
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