Sinch and OneReach.ai Join Forces to Transform Customer Communications with AI

Sinch and OneReach.ai: A Powerful Alliance for Customer Communication

In a groundbreaking announcement made on May 6, 2025, Sinch, a leading provider of Customer Communications Cloud, has formed a strategic partnership with OneReach.ai, known for its prowess in the Conversational AI space, as recognized by Forrester Wave and Gartner Magic Quadrant. This collaboration aims to seamlessly integrate customized agentic AI experiences into the global business landscape, empowering organizations to elevate their customer communication strategies.

Revolutionizing Customer Engagement

The need for personalized customer engagement has increased significantly as businesses look to harness the power of Artificial Intelligence (AI). Sinch's vast enterprise-grade messaging, voice, and email services will be complemented by OneReach.ai's Generative Studio X (GSX), an innovative platform designed to facilitate the rapid development and orchestration of AI-native applications.

By leveraging OneReach.ai's advanced capabilities, businesses can now create AI agents capable of managing complex interactions across multiple channels. These agents utilize real-time data, streamline operational processes, and improve their performance over time, thus enhancing the customer experience.

Expediting Time to Value

One of the standout features of GSX is its extensive library of over 1,000 pre-built components, which promote a composable architecture. This allows enterprises to customize their AI applications rapidly. The result is a dramatic reduction in time to value. Many organizations can automate workflows, cut costs, and enhance satisfaction for both customers and employees by deploying GSX effectively.

“I believe that our partnership with OneReach.ai expands our mission to provide seamless, timely experiences on the channels that matter most,” said Robert Gerstmann, Chief Evangelist and Co-Founder of Sinch. By merging our intelligent global communications infrastructure with their sophisticated AI capabilities, we are setting the stage for the next generation of customer engagement solutions.”

Seamless Integration for Enterprises

Given OneReach.ai's commitment to an open architecture, enterprises can integrate communication capabilities into their existing business processes effortlessly. With full context and precision, AI agents can act across various systems, ensuring that data flows smoothly and efficiently.

Robb Wilson, CEO at OneReach.ai, highlighted the strategic choice of partnering with Sinch, citing their global prowess in Communications Platform as a Service (CPaaS) and Rich Communication Services (RCS). According to Wilson, this partnership will empower enterprises to overhaul their customer and employee experiences by combining intelligent automation with robust global communications infrastructure.