#Japan #Tokyo #Customer Support #NETGEAR Japan #network devices

NETGEAR Japan Faces Temporary Communication Setback

In a recent announcement, NETGEAR Japan, headquartered in Tokyo's Chuo City and led by CEO Ryohei Ohnita, stated that its main phone line is currently experiencing a temporary disruption. This disruption has caused inconvenience to clients and stakeholders, and the company has issued a sincere apology for any challenges this may have caused.

Cause of the Disruption

The issue arose during an essential upgrade to the company's phone systems. As part of this operational transition, incoming calls to NETGEAR Japan's main contact line have been intermittent, effectively leaving clients without a reliable means of communication.

Acknowledgment of Impact

NETGEAR Japan recognizes the importance of maintaining open communication with its clients and stakeholders. They have clarified that while their main phone line may not be accessible, clients can still reach out through email or the web form on their official website without any disruptions. This assurance aims to provide a contingency during this technical hiccup.

Temporary Contact Solutions

To mitigate the challenges presented by the phone line issue, NETGEAR Japan has provided a temporary contact number for immediate inquiries. Clients and partners can reach out via mobile phone at 090-4357-7105 while the main line is being restored.

NETGEAR had initially planned to transfer calls from the main line to mobile phones; however, due to the current technical limitations, they are unable to implement this transfer. Therefore, the provided mobile number will serve as the primary contact point until the main line is operational again.

Future Communication Plans

NETGEAR Japan is actively working to resolve both the phone line and transfer settings. The company has committed to notifying clients once the main phone line is back in service, ensuring that communication channels are fully restored. They have reiterated their sincere apologies for the inconvenience and expressed gratitude for the understanding and patience shown by their stakeholders during this challenging time.

About NETGEAR Japan

NETGEAR Japan operates as a subsidiary of NETGEAR Inc., based in the U.S. Its mission is to bring world-class network solutions to Japan, catering to both the business and ProAV sectors with high-performance networking hardware. This includes routers, switches, and access points designed to enhance connectivity speed and intelligence. Ultimately, NETGEAR Japan aims to power extraordinary experiences throughout Japan with its cutting-edge network technology.

Company Information:

• - Name: NETGEAR Japan LLC
• - Location: Kintetsu Kyobashi Square 12F, 3-7-5 Kyobashi, Chuo City, Tokyo
• - CEO: Ryohei Ohnita
• - Business Operations: Sales and support for networking devices
• - Website: NETGEAR Japan

As NETGEAR Japan continues to enhance its operations and support network needs, they remain committed to delivering high-quality solutions and maintaining seamless communication with their clients. The company appreciates the ongoing support from stakeholders as they navigate this temporary obstacle.