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Dr. JOY Launches New Support Service for Digital Transformation in Hospitals

Dr. JOY Corporation, headquartered in Minato, Tokyo, has initiated a new service aimed at supporting hospitals in their digital transformation (DX) journey. The company's mission is to empower all healthcare professionals with practical solutions that enhance hospital management and promote medical digital transformation. This newly launched service entitled "Support for Hospital DX Implementation with Subsidy Utilization" is designed to assist healthcare facilities in optimizing their operations while making the best use of available government subsidies outlined in the FY2023 supplementary budget proposals.

Overview of the Service

The service is tailored to the unique circumstances of each hospital, enabling them to prepare for applying various subsidies effectively. It's structured to assist in the implementation of Dr. JOY’s proprietary services, including:

1. Appointment Scheduling and Inter-Hospital Coordination: The service allows the management of patient appointments, including new bookings, changes, and cancellations, through a web-based platform that digitizes referral information and centralizes appointment management.
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2. Bulk SMS Messaging for Unpaid Bill Reminders: Hospitals can send reminders for unpaid bills via SMS all at once, eliminating the need for time-consuming phone calls or mail. Patients can complete payments through various platforms such as convenience stores, mobile payments, or ATMs without visiting the hospital.
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3. AI Telephone Services: This innovative service offers a 24/7 AI-driven call reception, organizing inquiries and facilitating SMS follow-ups or callback arrangements. This significantly reduces the risk of missed calls and disruptions in telephone communication.
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4. Attendance Management System: Specifically designed to accommodate the unique working patterns of physicians, this system allows for real-time monitoring and management of employee attendance. It’s already being implemented across 51 university hospitals, improving labor management efficiency.
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Subsidy Application Support

In addition to service implementation, Dr. JOY's team offers support for subsidy application processes, ensuring hospitals can maximize their financial resources effectively. This strategic support is anticipated to drive several positive outcomes, including:

• - Shortening lead times for appointment scheduling and reducing duplicate efforts.
• - Decreasing operational hours by minimizing reliance on traditional communication methods like phone and fax.
• - Improving patient appointment confirmation rates and resolving unpaid bills more swiftly.

Real-World Examples of Implementation

Some hospitals have already experienced significant improvements using Dr. JOY’s services:

• - Urasoe General Hospital: Saw a 50% increase in new patient appointments thanks to the AI telephone service.
• - Saiseikai Kumamoto Hospital: Reduced telecommunication time with patients from ten minutes to just two, minimizing stress associated with phone handling.
• - Tsuchiura Kyodo Hospital: Improved efficiency in their call center operations.

Dr. JOY aims to provide effective solutions to alleviate the administrative burdens on medical professionals, allowing them to focus more on patient care. The company’s commitment to enhancing healthcare services continues to develop through innovative technology.

Conclusion

As the healthcare industry faces ever-increasing demands for efficiency and quality, Dr. JOY is positioning itself at the forefront of digital transformation support in hospitals. Their combination of AI technology, streamlined communication tools, and robust operational support aims to create an environment where healthcare staff can thrive while delivering exceptional care to patients.

For more information on Dr. JOY and their services, visit official website or explore their specific service links mentioned above.

Company Overview

• - Company Name: Dr. JOY Corporation
• - Headquarters: 2-6-1 Toranomon, Minato, Tokyo, Toranomon Hills Station Tower 17F
• - Established: November 2013
• - Business Scope: Software development and operation in the medical field, providing medical and pharmaceutical information to healthcare facilities.
• - Official Website: Dr. JOY