Exploration Holdings Demonstrates Strong ROI through AI Consulting Support and Significant Work Time Reduction

Exploration Holdings and AI CROSS Partnership

In an impressive collaboration, AI CROSS Co., Ltd., based in Tokyo, has supported the executive team at Exploration Holdings Co., Ltd. in Fukuoka with generative AI-driven consulting services. This partnership has resulted in not only significant cost savings but also operational efficiencies that dramatically cut hours spent on various tasks

During the initiative, the three executives, including the President, CFO, and an Executive Officer of Exploration Holdings, participated in multiple sessions aimed at understanding and applying generative AI for their business processes. One of the noteworthy outcomes was the internalization of website production that was previously outsourced. By completing four websites in-house, the company not only reduced consulting fees but also realized substantial returns on investment (ROI).

Achievements and Metrics

Post-implementation feedback from the executives was highly favorable, demonstrating the successful adoption of generative AI in real-time applications. Key findings from the post-project survey include:

- NPS (Net Promoter Score): +67
- Overall Satisfaction: 5.0/5.0
- Estimated Weekly Worktime Reduction: 9-13 hours (total for three executives)
- Annual Work Savings: Approximately 450-650 hours

The NPS score of +67 indicates an exceptionally high level of loyalty and satisfaction from the executives, which is considered world-class in performance metrics. All three participants engaged in the process reported exceeding expectations, with a perfect score in terms of their action plan connection to implementation and business utilization.

Addressing Local Business Challenges

The necessity for generative AI solutions is particularly pressing for SMEs in regional areas. Many executives in Fukuoka face challenges such as a lack of in-house AI personnel and uncertainty about where to begin with AI adoption. The program tailored by AI CROSS sought to address these obstacles by establishing a connection through trusted banking frameworks to reach executives directly.

A prior collaboration with Fukuoka Bank has been instrumental in kicking off this program, providing local businesses with the tools and insights necessary for competitive advancement in the digital age. Through practical, personalized guidance, the executives have been equipped not only with AI capabilities but also with the confidence to implement them in daily operations.

Transforming Operations through Generative AI

The initiative was designed to simplify operations that had previously demanded outsourcing due to lack of internal resources. By leveraging tools like Claude Code, Exploration Holdings successfully autonomized website creation, ultimately producing four websites internally. This transformation exemplifies a shift from dependency on external contractors to self-sufficiency, greatly enhancing both financial performance and workflow efficiency.

According to Shinpei Kikuchi, the President of Exploration Holdings, the guidance received in employing AI tools and strategies has empowered the team, drastically altering the company's operational landscape. Executives expressed tremendous satisfaction with the insights they gained regarding generative AI, stating that they now possess a valuable resource to effectively drive AI penetration in their company.

Next Steps for Exploration Holdings

Plans for future initiatives have already been discussed, with a commitment from the AI CROSS evangelist, Yukikawa, to further propagate the practices observed during the initial rollout. The focus remains on evolving the narrative around AI integration as not merely a technological upgrade but rather as an integral part of business strategy changing operational frameworks for efficiency and productivity.

In the end, AI CROSS and Exploration Holdings symbolize a progressive approach to leveraging AI in regional SMEs, with the shared belief that the disparity in AI adoption will directly influence the competitive landscape.

For more information about the companies involved in this transformative project: