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MEDVA's Secure Facility: A Game Changer for Healthcare Staffing

In an era where healthcare data breaches have reached unprecedented levels, MEDVA has stepped up to redefine security standards in virtual assistant (VA) services. On April 9, 2025, the Henderson, Nevada-based company announced its latest innovation—an advanced Secure Facility specifically designed to ensure compliance with stringent healthcare regulations while allowing offshore staff to access essential Electronic Medical Records (EMRs) like Epic.

The Urgency for Enhanced Data Security

The healthcare sector has witnessed a drastic rise in cyberattacks, with over 386 incidents reported in 2024 alone, revealing vulnerable patient information. A notable attack on Change Healthcare in February 2024 left millions at risk, emphasizing the dire need for robust security measures, particularly when collaborating with third-party vendors. The shift towards telehealth and remote patient monitoring has only complicated the already intricate landscape of data protection. Addressing these challenges is pivotal, and MEDVA's Secure Facility meets and exceeds the necessary industry standards for security and reliability.

Features of the Secure Facility

MEDVA's Secure Facility stands as a beacon of advanced technology and security, allowing healthcare organizations to fully leverage the efficiency of virtual assistants without compromising data safety. Here are some key features that set this facility apart:

• - Biometric Authentication Access: Every virtual assistant is required to undergo fingerprint verification to gain entry into their designated workspace, ensuring that only authorized personnel are given access.

• - Encrypted Digital Workspaces: Virtual assistants are equipped with secure workstations that limit their access to approved applications and websites, safeguarding sensitive information.

• - Physical Security Measures: Workstations come with privacy screens, and environmental monitoring is in place to safeguard against unauthorized data access.

• - Around-the-Clock Security: On-site security personnel and a dedicated IT team provide continuous security monitoring and assistance, ensuring compliance and uptime.

• - Device-Free Operations: To further mitigate risks, all VAs work in a paperless environment with their personal devices secured during work hours.

• - Dedicated Management Team: A team of professionals is dedicated to ensuring the safety of virtual assistants while maintaining a functional and patient-centered service philosophy.

The Secure Facility exemplifies MEDVA's unwavering commitment to data protection, allowing healthcare providers to integrate virtual staffing into their workflows confidently.

Making Virtual Staffing Secure and Efficient

Christine Kowalczyk, CEO of MEDVA, emphasizes the importance of not jeopardizing Protected Health Information (PHI) while utilizing remote staff. The Secure Facility not only promotes compliance but also enables organizations to take advantage of the cost-effectiveness that virtual assistants offer. With 90% of MEDVA's VAs having prior U.S. healthcare experience, the balance between efficient staffing and data security is firmly established.

This innovative structure allows healthcare staff to delegate essential administrative tasks such as patient record management, appointment scheduling, transcription services, insurance claims processing, and medical billing—all within a secure environment.

Setting New Standards in Virtual Staffing Security

As a testament to its outstanding services, MEDVA was recognized as the Healthcare Virtual Assistant Company of 2024 by Healthcare Business Review. This accolade reflects the company's dedication to enhancing healthcare efficiency without sacrificing compliance.

Steven Kupferman, DMD, MD, Co-Founder and Chairman of MEDVA, states, “In response to the increasing demand for remote medical staff, we are dedicated to delivering the most secure and efficient virtual assistant services.” With the Secure Facility, MEDVA sets a benchmark for security in the virtual staffing domain, exceeding industry standards.

Scheduling a Consultation

Healthcare organizations looking to secure their virtual assistant workforce are encouraged to consult with MEDVA. To learn more, interested parties can visit www.MEDVA.com or call 1 (877) MYMEDVA (696-3382).

Disclaimer

MEDVA is not affiliated with, endorsed by, or sponsored by Epic Systems Corporation. All mentions of Epic pertain exclusively to compatibility with MEDVA's services.