#United States #Minneapolis #NETRIO #Agio #NetrioNow

NetrioNow Launches: A New Era for Managed Services

In an era where technology evolves faster than ever, Netrio has once again taken the spotlight with the launch of its latest version of NetrioNow, an advanced AI-powered service delivery platform. This innovative release aims to fundamentally change the managed service provider (MSP) model, addressing longstanding issues in the sector and significantly improving the customer experience, especially for mid-market enterprises.

The Traditional MSP Dilemma

Managed service providers have historically faced challenges in keeping pace with the rising IT demands from mid-market companies. Often, they relied on outdated and reactive service models that left their clients frustrated and in the dark. The newest iteration of NetrioNow seeks to alter the landscape dramatically by integrating human collaboration with cutting-edge AI and automation. This promising integration is designed to deliver speed and transparency while providing meaningful outcomes that align with customer needs.

Gina Murphy, President and Chief Transformation Officer at Netrio, praised the groundbreaking nature of NetrioNow, highlighting the extensive effort put into refining this platform, especially after the acquisition of Agio earlier this year. The result is a feature-rich platform poised to deliver exceptional value for both Netrio and its clients, significantly elevating the overall customer experience.

Empowering Customers with NetrioNow

NetrioNow emerges as a vital tool designed to empower its users and simplify their IT operations. The platform offers several critical features that propel IT management into a new era, including:

1. Enhanced Efficiency: NetrioNow automates routine IT tasks such as patching, monitoring, and incident reporting. This not only minimizes manual efforts but also reduces the margin for human error, enabling teams to resolve issues in minutes rather than hours. Consequently, IT resources can focus on more strategic initiatives that foster business growth.

2. Full Transparency: With NetrioNow, customers enjoy comprehensive visibility into their IT environment through live dashboards and detailed audit trails. Constant access to current, historical, and forward-looking service data ensures clients are always aware of their infrastructure's status and compliance posture, thereby eliminating uncertainties in management.

3. Proactive Cybersecurity: The platform is equipped with continuous monitoring capabilities, identifying vulnerabilities and compliance issues before they escalate into significant threats. NetrioNow's predictive AI models automate remediation efforts, reinforcing data and system security for clients.

4. Customer Empowerment and Control: Unlike traditional MSP models, NetrioNow features a unified self-service portal that allows clients to open and track trouble tickets, mitigate threats, and access real-time updates on their cybersecurity posture. This self-empowerment enables quicker problem resolution without the extended wait times for provider responses.

5. Actionable Insights: NetrioNow transforms raw data into valuable insights through centralized reporting and AI enhancements. IT leaders can visualize system health and compliance status, enabling informed decision-making backed by factual data.

What Sets NetrioNow Apart

NetrioNow stands out in the market as the first platform to integrate AI, automation, and governance to streamline IT service delivery. It features:

• - Unified Portal: A single interface for all management tasks, including dashboards, reporting, and support.
• - Automation Engine: An in-house developed framework designed to accelerate the resolution of routine tasks.
• - NetrioAI Suite: Advanced AI-driven tools that enhance service operations by improving communication, categorization, and data analysis.
• - Foundations Framework: Continuous governance that ensures risk management is integrated into everyday IT operations.
• - Risk and Compliance Modules: A concise risk registry offering a clear overview of all risks in one screen.
• - Customizable Dashboards: Clients can personalize their views of compliance, performance, and system health metrics.

A Major Shift in Managed Services

With the introduction of NetrioNow, a transformative relationship model emerges between managed service providers and their clients. By prioritizing customer needs, NetrioNow is redefining expectations in the managed services space. Furthermore, the company plans to offer NetrioNow as a white-label solution in the future, enabling other service providers to elevate their customer experiences and collectively modernize the market.

About Netrio

As a forward-thinking IT managed service provider, Netrio is reshaping the landscape for small to mid-market enterprises. With a comprehensive suite of services, including managed IT, cybersecurity, and cloud solutions, the company aims to empower its clients in today’s digital marketplace while enhancing operational efficiency and enabling growth. Headquartered in multiple locations, including Minnesota and New York, Netrio serves over 1,000 customers globally, backed by a dedicated team of 450 professionals.

For further information on how Netrio can revolutionize your IT experience, visit www.netrio.com.