TransPerfect Acquires H2A to Enhance Global Contact Center and BPO Services
In a significant move to augment its global language and AI solutions, TransPerfect, the leading provider in this sector, has officially acquired H2A, a renowned French company recognized for its expertise in contact center operations and business process outsourcing (BPO). This acquisition, announced on January 23, 2025, aims to enhance TransPerfect's service offerings, particularly in multilingual customer interactions, a crucial aspect in today's globalized marketplace.
Founded in 1987, H2A has established itself as a formidable player in the BPO arena, offering a variety of services including inbound and outbound customer support, telemarketing, technical assistance, and order processing. The company has carved out a niche for itself in several industries, ranging from telecommunications to public services, by emphasizing client satisfaction and operational efficiency, which has ultimately led to improved customer engagement.
The synergy between TransPerfect and H2A is expected to be beneficial for both parties. H2A's existing model that prioritizes operational efficiency aligns seamlessly with TransPerfect's mission to provide comprehensive support to a diverse client base needing robust language solutions.
With the acquisition, H2A's General Manager Marilynn Genieyz and Operations Director Anne-Sophie Samet will join the senior management team at TransPerfect, ensuring continuity in their proven leadership and business strategies. Genieyz expressed enthusiasm regarding the acquisition, noting, "This means we can broaden our horizons while staying true to our commitment to exceptional service. We are thrilled about the new opportunities this partnership will create for our team and our customers."
Similarly, Samet shared that the integration with TransPerfect's significant resources and global reach would empower H2A to cater to the evolving demands of their clients even more effectively. Her sentiments were echoed by Phil Shawe, President, and Co-CEO of TransPerfect, who welcomed H2A into the TransPerfect family, aligning their offerings with a shared vision and mutual goal of client success.
TransPerfect's motivation for acquiring H2A stems from its ambition to bolster its already substantial global BPO services. With operations spread across over 140 cities worldwide, TransPerfect offers services in over 200 languages - a portfolio that H2A will significantly enhance through its established customer engagement processes.
TransPerfect's expertise in managing multilingual content is also expected to complement H2A's operational strategies, potentially leading to improved client satisfaction and broader service adaptability in various sectors. By leveraging H2A's capabilities, TransPerfect anticipates not only enhancing its service roster but also accelerating its growth trajectory in the competitive BPO landscape.
As both companies collaborate and integrate their operations, clients can expect improved efficiencies and a wider array of services designed to meet the complex demands of global business operations. With an unwavering commitment to quality and client service, both H2A and TransPerfect are set to redefine customer engagement strategies that prioritize seamless interaction across languages and regions.
The transaction, advised by Coblence Associates, marks an exciting phase of expansion for TransPerfect and represents a promising future for H2A as it continues to serve its clients with dedicated support and enhanced capabilities under TransPerfect's broader umbrella. Businesses around the world can anticipate innovations stemming from this acquisition that will set new standards for customer engagement and operational effectiveness in the BPO industry.
Founded in 1987, H2A has established itself as a formidable player in the BPO arena, offering a variety of services including inbound and outbound customer support, telemarketing, technical assistance, and order processing. The company has carved out a niche for itself in several industries, ranging from telecommunications to public services, by emphasizing client satisfaction and operational efficiency, which has ultimately led to improved customer engagement.
The synergy between TransPerfect and H2A is expected to be beneficial for both parties. H2A's existing model that prioritizes operational efficiency aligns seamlessly with TransPerfect's mission to provide comprehensive support to a diverse client base needing robust language solutions.
With the acquisition, H2A's General Manager Marilynn Genieyz and Operations Director Anne-Sophie Samet will join the senior management team at TransPerfect, ensuring continuity in their proven leadership and business strategies. Genieyz expressed enthusiasm regarding the acquisition, noting, "This means we can broaden our horizons while staying true to our commitment to exceptional service. We are thrilled about the new opportunities this partnership will create for our team and our customers."
Similarly, Samet shared that the integration with TransPerfect's significant resources and global reach would empower H2A to cater to the evolving demands of their clients even more effectively. Her sentiments were echoed by Phil Shawe, President, and Co-CEO of TransPerfect, who welcomed H2A into the TransPerfect family, aligning their offerings with a shared vision and mutual goal of client success.
TransPerfect's motivation for acquiring H2A stems from its ambition to bolster its already substantial global BPO services. With operations spread across over 140 cities worldwide, TransPerfect offers services in over 200 languages - a portfolio that H2A will significantly enhance through its established customer engagement processes.
TransPerfect's expertise in managing multilingual content is also expected to complement H2A's operational strategies, potentially leading to improved client satisfaction and broader service adaptability in various sectors. By leveraging H2A's capabilities, TransPerfect anticipates not only enhancing its service roster but also accelerating its growth trajectory in the competitive BPO landscape.
As both companies collaborate and integrate their operations, clients can expect improved efficiencies and a wider array of services designed to meet the complex demands of global business operations. With an unwavering commitment to quality and client service, both H2A and TransPerfect are set to redefine customer engagement strategies that prioritize seamless interaction across languages and regions.
The transaction, advised by Coblence Associates, marks an exciting phase of expansion for TransPerfect and represents a promising future for H2A as it continues to serve its clients with dedicated support and enhanced capabilities under TransPerfect's broader umbrella. Businesses around the world can anticipate innovations stemming from this acquisition that will set new standards for customer engagement and operational effectiveness in the BPO industry.
Topics Business Technology）
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