#United States #Duke Energy #Cincinnati #Power Restoration #Ohio storms

Duke Energy Restores Power After Severe Weather

In a remarkable feat of quick response and dedication, Duke Energy reported the successful restoration of power to over 96% of its customers affected by the recent severe storms in Ohio and Kentucky. As of 7 a.m. on April 4, 2025, the number of storm-related outages plummeted from approximately 69,000 to 2,400, predominantly affecting eastern Hamilton and Clermont counties.

Swift Action Amidst Adverse Weather

The restoration efforts followed a whirlwind of high winds and torrential rain that began on Wednesday evening, significantly impacting the region. Duke Energy's emergency preparedness team, led by Clint Carnahan, emphasized that their crews are tirelessly working to restore power to every customer still in the dark. "We've made substantial progress, but our work won’t end until every customer capable of receiving power is back online," said Carnahan, showing the company's commitment to customer service and safety.

Despite the rapid progress, Duke Energy remains vigilant, continuously observing weather forecasts for additional storms which could lead to further outages over the upcoming weekend. The company assures that any new challenges will be addressed promptly and effectively.

The Power Restoration Process

Duke Energy follows a systematic and prioritizing protocol during the power restoration process. Their first goal is to repair major power lines and overarching infrastructure, which serves to restore service to the largest number of customers in the shortest possible time. After stabilizing the primary lines, their crews then transition to addressing local neighborhood outages and individual homes, ensuring a comprehensive approach to restoration.

Updates on current outages and restoration estimates can be conveniently accessed through Duke Energy’s interactive outage map. Customers can stay informed about their service status and report any issues via the following methods:

• - Texting "OUT" to 57801 (standard text charges may apply)
• - Downloading the Duke Energy mobile application available on both the Apple Store and Google Play
• - Visiting the Duke Energy outage page via any computer or mobile device
• - Calling their automated outage-reporting helpline at 800.POWERON (800.343.3525)

About Duke Energy

Duke Energy, known for its comprehensive service and commitment to reliability, provides electric service to around 910,000 customers across a 3,000-square-mile area in Ohio and Kentucky. In addition, it offers natural gas services to 560,000 customers within a 2,650-square-mile territory.

As one of America’s largest energy holding companies, standing tall in the Fortune 150 rankings, Duke Energy operates a vast network that includes electric utilities serving 8.4 million customers across several states including North Carolina, South Carolina, and Indiana. Additionally, Duke Energy has an ambitious plan for energy transition focusing on boosting grid reliability, investing in cleaner energy solutions, and improving customer service through innovative technology.

For more detailed information and ongoing updates, visit duke-energy.com and the Duke Energy News Center. Customers can also follow Duke Energy on various social platforms such as X, LinkedIn, Instagram, and Facebook, ensuring they remain connected and informed about the latest developments concerning their services and the ongoing energy transition efforts being undertaken by the company.

Conclusion

Duke Energy’s swift response following the recent severe storms showcases the company's effectiveness in handling emergency situations and their unwavering commitment to improving and maintaining infrastructure. Their proactive measures and customer-focused communication during this challenging time help to build trust and reliability amongst their service areas. As always, the safety and satisfaction of their customers remain Duke Energy's foremost priority.