MIMARU Enhances Travel Experience with Same-Day Luggage Delivery in Japan

MIMARU Expands Same-Day Luggage Delivery Service

Introduction
In a significant enhancement to convenience for travelers, MIMARU, operated by Cosmos Hotel Management Co., Ltd., has recently expanded its successful "Luggage Delivery by MIMARU" service to cover the popular route connecting Tokyo, Osaka, and Kyoto. This service was launched on September 1, 2025, and aims to streamline travel for families exploring these iconic destinations along Japan’s renowned Golden Route.

Service Overview
Originally introduced in May 2024, the luggage delivery service has already gained impressive traction. Guests can drop off their luggage in the morning and have it delivered to their destination by evening. The service initially operated exclusively between major airports and the various MIMARU locations in Tokyo and Osaka/Kyoto, boasting a remarkable customer satisfaction rate of 96.1% and a delay rate of less than 0.1%. With such reliability, travelers can rest assured that their luggage will arrive safely and on time, aligning with the high standards of service synonymous with Japanese hospitality.

In the recent expansion, MIMARU continues to focus on the needs of families, with nearly 90% of their clientele being those traveling with children. This dedicated service not only simplifies the logistics of moving between cities but also alleviates congestion on public transportation systems, making for a smoother journey.

How Does It Work?
The process is straightforward, allowing for a seamless experience:
1. Reserve in Advance: Travelers can make their luggage delivery reservation online by 11:00 PM the day prior.
2. Drop Off: Guests are required to drop off their luggage at either the MIMARU front desk or designated airport locations in the morning.
3. Same-Day Delivery: Luggage will be delivered to their designated location that same evening.
4. Track Your Luggage: Guests receive email updates with photo confirmations of their luggage's journey, ensuring peace of mind throughout their travels.

Pricing Structure
The pricing for the luggage delivery service is structured per item and includes the following rates:

- Between Tokyo and Osaka/Kyoto: JPY 5,000
- Within Tokyo: JPY 2,600
- Within Osaka/Kyoto: JPY 2,300

This pricing reflects MIMARU’s commitment to providing a value-driven service tailored for family travel.

Feedback from Guests
Guests have expressed their appreciation for this service, numerous testimonials highlighting the advantages of traveling without bulky luggage:

- "We could head straight to sightseeing after landing."
- "Traveling with children after a long flight was much easier without the hassle of carrying luggage."
- "Without luggage, we explored Osaka, Nara, and Kyoto all in one day!"
- "The photo updates by email gave us great peace of mind."

The feedback underscores the service's effectiveness in making family travel more enjoyable and less stressful.

Future Initiatives
Looking ahead, MIMARU plans to further expand its intercity delivery services and enhance its offerings to support families traveling across Japan. Notably, the brand recently launched the ANO-NE Kids Club in Tokyo's Ginza district in April 2025, providing families with a safe indoor play area while parents can enjoy shopping or dining, thereby making a more family-oriented travel experience.

Conclusion
MIMARU’s dedicated approach and commitment to families solidify its position as a leader in family-friendly travel in Japan. Through initiatives such as the same-day luggage delivery service and the development of family-focused facilities, MIMARU strives to set a new standard for hassle-free travel, emphasizing ease and comfort for families journeying through Japan's most traveled cities.

For more information, visit MIMARU’s official website: MIMARU Official Website.