#Japan #AI Support #BPO Services #Shibuya #Altius Link

Altius Link's Innovative AI Support for Year-End Adjustment Tasks

Altius Link, a company based in Shibuya, Tokyo, has recently launched a breakthrough service, the “Year-End Adjustment AI Support,” as a part of its digital administrative BPO services. This initiative addresses pressing challenges in local government, particularly the labor shortages and the need for concentrated focus on core operations. With a vision of becoming a “Total CX² Design Company,” Altius Link aims to revolutionize back-office operations to optimize productivity and service delivery in municipal tasks, especially during the year-end adjustment period.

The Launch of Year-End Adjustment AI Support

With the growing complexities faced by municipalities during peak periods like year-end tax adjustments, having an effective and efficient workflow is critical. The newly launched AI support service integrates several cutting-edge technologies, including AI-OCR and RPA, to streamline and standardize the entire processing of year-end adjustment work, which traditionally relies heavily on paper and manual checks. By combining these technologies, Altius Link seeks to significantly improve the speed and accuracy of handling various forms and attachments often encountered during this busy period.

Addressing Challenges in Municipal Back Offices

Municipalities frequently struggle with back-office tasks due to shortages in personnel and the intricate nature of administrative processes. This can lead to an overreliance on specific individuals, particularly during peak times, raising the risk of inefficiencies and errors. Moreover, the necessity to manage paper documentation and accommodate various types of forms creates additional constraints that hinder efforts toward standardization and improvement in efficiency.

Recognizing these issues, Altius Link devised its AI Support service to problem-solve without drastically altering existing operational frameworks. Through the application of operational insights gained from years of working with over 315 public agencies, the service is designed to adapt seamlessly into current practices while promoting standardization and efficiency across the board.

Comprehensive Support from Document Processing to Data Entry

The Year-End Adjustment AI Support encompasses the entire workflow from the digitization of submitted application documents to data verification and system registration. Each stage is carefully formulated for optimal efficiency. By utilizing AI-OCR to convert paper documents into digital formats and employing RPA for systems integration, the operational burden can be alleviated.

Altius Link ensures the quality of this service doesn’t suffer from excessive automation by including stages where human verification and correction are implemented, allowing for reliable operational standards.

Key Features of the Service

• - Support for Diverse Formats: The system effectively addresses a variety of forms, including non-standard paperwork, enhancing the data processing capabilities for year-end adjustments.
• - Combination of AI and Human Oversight: This dual approach assures quality assurance, as human checks ensure the reliability of automated processes.
• - Holistic Design Philosophy: The service is carefully architected to streamline operations from the intake of applications through to system entry, allowing for comprehensive efficiency improvements.
• - Security Compliance: Designed with compliance to LGWAN and municipal security standards in mind, ensuring that data handling meets necessary legal requirements.

Results from Pilot Testing

In preliminary testing that utilized real data, Altius Link reported a remarkable reduction of over 44% in labor hours within year-end adjustment operations. This result indicates the capability of AI technology to enhance productivity without requiring profound changes to existing workflows, thus allowing municipalities to adopt the service with relative ease.

Looking ahead, Altius Link plans to broaden the reach of this offering, extending its utility beyond local governments to encompass private enterprises as well. The lessons learned and methodologies developed during the implementation of this service are set to be applied to other administrative areas, including payroll processes and various application management tasks. Altius Link is committed to driving comprehensive efficiency improvements across corporate back-office operations.

Altius Link's Vision for the Future

Through its innovative services, Altius Link is determined to elevate the caliber of operations in municipalities and the private sector alike, ensuring enhanced experience value and contributing to sustainable operational transformations. Their core goal, as articulated in their mission, is to deepen the connections between individuals, companies, and society, thereby fostering a rich and sustainable environment for development.

For further information about Altius Link and its services, please visit Altius Link Official Website.