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Duke Energy Florida Offers Financial Assistance for Customers in Need

Duke Energy Florida has established multiple financial assistance programs for eligible residents, aimed at providing support during times of financial difficulty. After the removal of storm cost recovery charges from customer bills in February, residential bills dropped significantly, with an approximate reduction of $44 for every 1,000 kWh consumed. For many, however, this relief may still not be enough to make ends meet, especially for those facing ongoing financial challenges.

In 2025, Duke Energy disbursed nearly $30.5 million in assistance, benefiting around 31,000 customers in the region. This outcome highlights the company's commitment to supporting families in need. The corporation collaborates with community partners and various assistance programs to ensure that help reaches those who require it most. These partnerships leverage entities such as the Share The Light Fund, the Low Income Home Energy Assistance Program (LIHEAP), and FL211.org, providing a comprehensive safety net for families who face temporary hardships.

Duke Energy Florida's president, Melissa Seixas, emphasized the importance of these programs, stating, "We know that unexpected challenges can arise, and we're committed to standing by our customers when they need it most. These programs help provide a safety net for families navigating temporary hardship while keeping their households running."

How to Access Assistance

Eligible customers can find assistance resources through Duke Energy's dedicated Payment Assistance Finder, which outlines various options available to help with energy bills. These programs are designed not only to alleviate immediate financial burdens but also to offer strategic support throughout the year.

In addition to bill assistance, Duke Energy also provides several helpful resources:
1. Installment Plans: This flexible payment option allows customers to divide their energy bills into more manageable monthly payments.
2. Due Date Extensions: Customers can request an extension on their payment due dates, providing an additional cushion of between one to ten business days.
3. Seasonal Savings Tips: Through energy usage tracking and real-time access to energy dashboards, customers can discover ways to minimize their daily energy consumption, especially crucial during both winter and summer months.

These resources encourage customers to seek aid proactively, ensuring they find the most suitable assistance for their unique needs.

About Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, is responsible for managing 12,500 megawatts of energy capacity, providing electricity to approximately two million residential, commercial, and industrial users across a 13,000-square-mile service area. The company has publicly committed to spearheading an ambitious energy transition focused on enhancing customer reliability and value. It is heavily investing in upgrades to the electric grid and cleaner energy generation, including advancements in natural gas, nuclear, renewables, and energy storage.

Duke Energy operates on a wide scale, serving 8.6 million customers across North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky, with a total energy capacity of 55,100 megawatts. Their efforts in energy transition and support for families in precarious financial situations underline their dedication to customer service and community engagement.

For more information, visit duke-energy.com and follow the company on social media platforms such as X, LinkedIn, Instagram, and Facebook. Explore stories illuminating the people and innovations driving the energy transition on the Duke Energy News Center.