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Enhancing Compliance: Syncron's New Automated Audit System

In the fast-paced world of intelligent service lifecycle management (SLM), companies continuously seek ways to streamline processes while maintaining high security and compliance standards. Syncron, a frontrunner in this industry, has recently made significant strides by automating their compliance audit processes. This advancement is set to revolutionize how organizations manage their compliance requirements, enabling them to enhance efficiency and reduce costs significantly.

Automation Makes a Difference

On December 11, 2024, Syncron announced the successful implementation of an automated audit process, allowing the company to address compliance audits more swiftly, efficiently, and economically. This transformation is crucial, especially considering that around 68% of Syncron’s clients highlight the necessity for proof of security via successful certifications. By automating audits, Syncron not only optimizes their internal processes but also meets customer demands more effectively.

The Centralized Trust Center: A Future Vision

Looking ahead, Syncron plans to develop a centralized 'Trust Center' by 2025. This innovative hub will provide customers with thorough access to all essential compliance audit information, ensuring transparency around their compliance status. As part of this effort, the company has already initiated a preliminary analysis of FedRAMP (Federal Risk and Authorization Management Program) compliance, a standardized framework for assessing and monitoring cloud services—demonstrating their commitment to heightened security practices.

Adhering to Industry Standards

Syncron's dedication to maintaining the highest industry standards is evident through their regular certification of products and processes according to relevant standards like SoC (System and Organization Controls) and ISO (International Organization for Standardization). Recently, their leap into automation has yielded outstanding results: all products are now covered by SOC1 with no major issues reported. Furthermore, they achieved full certification under the newest ISO 27001:2022 standards and received attestation for ISO 27017, which verifies their application of these standards within the cloud framework.

Efficiency in Auditing: A Remarkable Time Savings

Thanks to the new automated system, Syncron successfully completed three major audits in just two weeks—a stark contrast to the three-month period once required. This leap in efficiency translates to a cut in service fees for ISO and SOC certifications by nearly 50% compared to 2023, underscoring how automation not only drives down costs but also speeds up compliance checks significantly.

Strategic Partnerships for Enhanced Performance

This remarkable progress can be attributed to a partnership with a leading audit provider. By centralizing and standardizing previously fragmented audits, Syncron has minimized delays and inefficiencies. This strategy allows them to quickly address customer requirements and significantly enhances operational efficiency.

Future Prospects with TISAX Certification

In alignment with increasing demands from the automotive industry in Germany, Syncron aims to leverage their automated systems for TISAX (Trusted Information Security Assessment Exchange) certification as well. This certification focuses on establishing trust through stringent evaluations related to information security, privacy, and data protection.

The Key to Success: Centralized Control

A pivotal aspect of Syncron’s success story was establishing a central control library. This resource links requirements from different regulations, thereby streamlining the audit process and eliminating redundant efforts. By integrating a system that can automatically respond to inquiries, employees are relieved from manual tasks, allowing for faster and more efficient audits.

Building Trust Through Security Certifications

As Alex Korotkov, Chief Information Security Officer at Syncron, emphasizes, proof of security through certifications is critical for maintaining client trust. By innovating their audit approach, Syncron is poised to exceed customer expectations, establishing a new level of compliance efficiency.

About Syncron

Syncron is dedicated to helping manufacturers and dealers embrace the evolving service economy by optimizing aftermarket profitability, fostering customer loyalty, and facilitating a shift towards servitization. The company’s extensive range of SLM solutions positions it as a leader in delivering exceptional aftermarket experiences while driving significant revenue growth. With global trust from top brands, Syncron stands as the largest private player in intelligent SaaS solutions for service lifecycle management. For more information, visit syncron.com.