Renaissance Enhances RenConnect℠ Platform for Efficient Benefits Management

Renaissance Life & Health Insurance Company of America is stepping up its game in the realm of benefits administration with the announcement of expanded capabilities for its data exchange platform, RenConnectSM. This innovative platform streamlines the implementation of benefits, allowing brokers and employers to manage their plans with increased efficiency and accuracy.

Small Group Integration Revolutionizes Benefits Administration

Historically, electronic data interchange (EDI) solutions were exclusive to larger employers, leaving smaller groups reliant on time-consuming manual updates that were often prone to errors. With the latest enhancements to RenConnectSM, Renaissance is breaking this norm by offering automated file feeds to employers of all sizes, including those with fewer than 100 members. Earl Shaw, Chief Information Officer at Renaissance, noted, “We have removed this barrier by enabling automated file feeds for groups of every size. Multiple groups are already benefiting from this enhanced functionality.”

Launched in 2024, RenConnectSM simplifies connections between Renaissance, employer groups, and brokers across all product lines, which include dental, vision, life, disability, and accident insurance. The scalable infrastructure of RenConnectSM allows for the simultaneous management of multiple groups, providing a fast setup process, consistent data accuracy, and significantly reducing the manual workload for benefits administrators.

Time Efficiency and Enhanced Customer Experiences

The impact of RenConnectSM on customer experience cannot be overstated. Early results reveal that it not only diminishes administrative burdens but also increases accuracy in key areas like eligibility updates, billing, and claims processing. Additionally, the platform significantly speeds up group implementation. The data submitted during the quoting process enables Renaissance to complete 70 percent of the setup before the employer even decides to proceed. This means that when an employer is ready to launch, only a few final steps are necessary—leading to a smoother overall experience for employers, brokers, and members.

Shaw emphasizes the company’s commitment to improving the human experience through technology: “Renaissance is committed to delivering technology solutions that enhance the human experience and support our clients’ health and well-being.” The expansion of EDI capabilities to include all group sizes exemplifies how Renaissance is merging innovative technology with high-quality service in a manner that simplifies administration and improves accuracy within benefits management.

Innovations That Set Renaissance Apart

The enhancements to RenConnectSM reflect a broader strategy of innovation at Renaissance. This includes the rollout of user-friendly customer and administrator portals, as well as the adoption of a unified cloud-based operating system. Such advancements are strategically designed to position Renaissance as a reliable and accessible partner for employers and brokers throughout the United States.

In conclusion, Renaissance Life & Health Insurance Company not only aims to provide superior products and services in ancillary benefits but also actively works to enhance the overall experience for their customers. By expanding the capabilities of RenConnectSM, Renaissance is setting a new standard in benefits administration that prioritizes efficiency, accuracy, and customer satisfaction.