RevSpring's PersonaPay™ Takes the Lead in Patient Financial Engagement Rankings

In a remarkable achievement, RevSpring has been named the number one provider in Patient Financial Engagement by KLAS, a leading organization in healthcare performance rankings. The recognition allows RevSpring's PersonaPay™ Patient Payment Platform to shine, demonstrating its robust capabilities and excellence in enhancing patient financial interactions.

A Stellar Recognition from KLAS

On February 5, 2025, RevSpring proudly announced that its PersonaPay™ platform topped the charts in the prestigious 2025 Best in KLAS Software & Services report. This accolade is awarded based on in-depth evaluations by thousands of healthcare providers who offer valuable feedback about software and services that play a pivotal role in patient care.

KLAS’s evaluation is comprehensive, rating vendors on various criteria including product quality, support, integration capabilities, and relationships with clients. RevSpring emerged as a clear frontrunner, celebrated not just for its innovative solutions but also for its unwavering commitment to enhancing patient engagement and financial satisfaction.

What Makes PersonaPay™ Stand Out?

RevSpring's PersonaPay™ is designed to transform the way healthcare providers engage with patients in financial matters. It creates a seamless payment experience across the continuum of patient care—pre-service, at the point of service, post-service, and during back-office operations. This ensures that patients are offered customized payment strategies that align with their financial circumstances.

Scott MacKenzie, CEO of RevSpring, emphasized the significance of this award, stating, "Our partnership with KLAS is incredibly valuable, enabling us to glean insights from our customers that inform our strategic decisions regarding technology development. PersonaPay's achievement reflects our dedication to improving financial outcomes for healthcare providers and their patients through innovative solutions."

Tailored Payment Solutions

One of the standout features of PersonaPay™ is its ability to personalize payment options based on detailed patient analytics. This includes assessing the propensity to pay, engagement behavior, and specific preferences of each patient. Such tailored approaches lead to enhanced patient satisfaction, as individuals can choose payment plans that suit their financial situations, thus fulfilling their obligations without additional stress.

The client feedback reveals the positive impact of the PersonaPay™ platform on both patient engagement and financial outcomes. A VP in the KLAS portal noted that "RevSpring PersonaPay has a very tangible impact on our organization in terms of patient engagement, patient satisfaction, and cash flow. The product is very value-oriented."

Integration with Major EMRs

PersonaPay™ integrates seamlessly with all major Electronic Medical Records (EMRs), including systems such as Epic, Oracle/Cerner, and MEDITECH. This ensures a smooth flow of patient information, allowing providers to make informed financial decisions while maintaining high standards of patient care.

Enhancing Patient Interactions

RevSpring's PersonaPay™ is more than just a payment platform; it’s a component of RevSpring's Engage IQ™, an intelligent engagement system designed to enhance all points of patient interaction. This comprehensive platform fosters coordinated communication that bridges the gap between administrative processes and patient experiences. The result is a streamlined approach that prioritizes patient satisfaction and loyalty while efficiently managing financial transactions.

RevSpring’s history of recognition as a Best in KLAS award winner since 2023 for Patient Communications and past accolades in 2017 for Patient Outreach further cement its reputation as a leader in healthcare engagement solutions.

Looking Ahead

The 2025 Best in KLAS awards reinforce that RevSpring remains committed to maintaining and enhancing its services to adapt to the evolving needs of both healthcare providers and their patients. This recognition not only marks a significant achievement for RevSpring but also positions it as a continued source of innovation in the healthcare industry.

For additional insights about RevSpring and the recognized PersonaPay™ platform, explore RevSpring’s official site.

About KLAS

KLAS is a highly regarded research organization that amplifies the voice of healthcare professionals. Through comprehensive surveys and reports on software and services, KLAS drives improvement in healthcare practices and vendor performance.