#Japan #Chiyoda, Tokyo #Sony Bank #Online Banking #Foreign Currency Deposits

Sony Bank Shines in Customer Satisfaction Rankings

Sony Bank, under the leadership of CEO Keiichi Minami, proudly announces its achievement in the 2025 Oricon Customer Satisfaction Survey. In this survey, conducted by Oricon Inc., the bank was ranked first in two significant categories: "Online Banking" and "Foreign Currency Deposits." This recognition is a testament to Sony Bank's commitment to customer service and satisfaction.

Online Banking Category

In the Online Banking segment, Sony Bank triumphed across six key evaluation items. Key areas of strength included:

• - Website Usability: Achieving the top position, demonstrating a focus on providing a seamless user experience.
• - App Usability: Once again securing first place, underlining the importance of mobile access in today’s banking landscape.
• - Support System: Ranked first, highlighting the bank's commitment to customer support and assistance.

Sony Bank has now secured the top overall ranking in this category for two consecutive years, reinforcing its status as a leader in innovative banking solutions.

Foreign Currency Deposits Category

In the realm of Foreign Currency Deposits, Sony Bank has maintained an impressive streak. Over the past six years, it has clinched the first position, excelling in various evaluation criteria:

• - Transaction Menu: Ranked first, showcasing the range of options available to customers.
• - Promotions: Excelling in campaigns, also capturing the top spot.
• - Interest Rates: Consistently providing competitive rates, a crucial factor for many depositors.

Moreover, the bank's efforts have resulted in an impressive market share, exceeding 12% in the domestic foreign currency deposit sector as of February 2025.

An Overview of Sony Bank’s Offerings

Sony Bank is an internet-based bank dedicated to individuals, operating under the corporate philosophy of "being fair." The bank provides a variety of financial products and services, including Japanese yen deposits, foreign currency deposits, investment trusts, housing loans, and investment-type crowdfunding.

One of the standout products is the "Sony Bank WALLET," a Visa debit card linked to 11 currencies such as Japanese yen, US dollars, and euros. Since its introduction in January 2016, the card has garnered a lot of praise for allowing up to 2% cashback on domestic transactions while enabling users to spend their foreign currency globally. As of March 2025, the total number of cards issued has surpassed 1.45 million.

With a customer base now exceeding 2 million accounts, Sony Bank has successfully demonstrated its ability to cater to diverse financial needs. The foreign currency deposit balance reached an astonishing 700 billion yen by February 2025, indicating growing confidence in the bank’s offerings.

Looking Ahead

As Sony Bank continues to evolve, it aims to be a resourceful partner in asset management for individuals. The bank is committed to providing innovative financial solutions to enhance the potential of each customer.

In a rapidly changing financial landscape, Sony Bank is your ally in navigating the complexities of global finance. Experience borderless financial opportunities with the reassurance of a trusted bank by your side. Let foreign currency become your new ally, allowing you to grow, utilize, and explore the riches of global markets.

Conclusion

Sony Bank's achievements in the 2025 Oricon Customer Satisfaction Survey reflect its dedication to excellence and customer-centric service. With a promising future ahead, the bank continues to redefine the way individuals engage with their finances in a global context.