#Japan #Tokyo #Sony Bank #Foreign Currency Deposits #Debit Cards

Sony Bank Shines in 2026 Oricon Customer Satisfaction Survey

In an impressive display of customer satisfaction, Sony Bank has secured the top position in the 2026 Oricon Customer Satisfaction Survey for both foreign currency deposits and debit cards. This announcement was made on June 1, 2026, by Oricon Inc., highlighting Sony Bank’s commitment to excellence in financial services.

Leading the Way with Foreign Currency Deposits

Sony Bank's foreign currency deposit service has achieved remarkable success, clinching the top rank in six crucial evaluation categories including transaction menu, campaigns, and interest rates. This marks the seventh consecutive year that Sony Bank has been recognized as the number one choice for customers in this category. With operations in 12 different currencies and a foreign currency deposit balance of approximately 800 billion yen as of May 6, 2026, the bank holds over an 11% market share within Japan. This significant milestone reflects the bank's competitive exchange costs and attractive interest rates, which have garnered the trust and loyalty of its customers.

Debuting New Rankings for Debit Cards

For the first time in the survey history, the debit card ranking was introduced this year. Sony Bank’s debit card has made an outstanding debut, securing the top spots in three vital areas: ease of use, points and cash back, and security measures. This new rating illustrates the bank’s innovative approach to digital banking, further enhancing its reputation amongst consumers looking for convenient and secure financial solutions.

A Commitment to Fair Banking

At the core of Sony Bank's philosophy lies the commitment to fairness. The bank offers a variety of financial products and services including yen deposits, foreign currency deposits, investment trusts, housing loans, and investment crowdfunding. This broad range of offerings has led to a remarkable growth in the number of customer accounts, reaching a total of 2.14 million by the end of March 2026.

One significant product that has captured customers' attention is the Sony Bank Wallet, which was launched in January 2016. This Visa debit card linked to both yen and foreign currencies allows users to enjoy up to 2% cash back on domestic transactions and offers the unique advantage of spending foreign currency globally without conversion. Over the years, this offering has gained immense popularity, boasting a cumulative issuance of 1.55 million cards as of March 2026.

Looking Ahead

Moving forward, Sony Bank aims to continue providing personalized support and tailored financial options to enhance its customers' financial journeys. The bank is dedicated to empowering individuals by offering innovative solutions and maintaining its reputation for excellence.

In a world where borders continue to blur, Sony Bank envisions a boundary-less money life, presenting a new perspective on foreign currency. Customers are encouraged to view foreign currency as a reliable ally, amplifying their global wealth during times of growth, usage, and financial exploration.

Survey Details

The Oricon Customer Satisfaction Survey conducted by Oricon ME involved thorough internet-based research. For the foreign currency deposits segment, 4,514 respondents participated, while 4,880 individuals were surveyed regarding their experiences with debit cards. The survey covered a range of criteria and was conducted from January to February 2026, targeting adults aged 18 to 74 who regularly engage in foreign currency transactions.

This notable achievement positions Sony Bank as a leader in customer satisfaction and emphasizes its ongoing commitment to providing best-in-class financial products and services.