Comdesign and TIS Partner to Enhance Cloud CTI with AI Chatbot Integration

Comdesign Expands Cloud CTI Capabilities with Dialog Play Integration

In a significant move to enhance customer service solutions, Comdesign Co., Ltd., headquartered in Chiyoda, Tokyo, has announced a partnership with TIS Inc., a reliable player in the AI chatbot market. This collaboration allows Comdesign to integrate its cloud-based Contact Center CTI service, CT-e1/SaaS, with TIS’s Dialog Play AI chatbot service, ushering in a new era of communication and customer interaction.

Leveraging AI for Efficient Communication

The CT-e1/SaaS platform, which allows companies to manage their telephony needs in the cloud, will now feature enhanced capabilities by utilizing TIS’s Dialog Play. This integration marks a considerable advancement in the way contact centers manage customer interactions, combining voice capabilities with AI-driven responses. Clients can look forward to a seamless experience without the need for additional hardware or system installations, making the transition smooth and affordable for businesses already using the CT-e1/SaaS service.

Features of Dialog Play

Dialog Play stands out for its versatility in interfacing with various systems through REST API, enabling the development of robust AI-powered call centers. The ability to receive and process real-time information ensures that businesses can offer responsive and dynamic service to their customers. Furthermore, conversation logs generated through this integration can be stored and analyzed, providing valuable insights for bot improvement and operational adjustments.

This partnership aims to tackle major challenges within contact centers, such as workforce shortages and operational inefficiencies. By implementing an affordable AI solution, businesses can elevate their service capabilities, aligning with modern customer service demands.

The Converged Communications Platform Concept

Comdesign continues to promote its CCP (Converged Communications Platform) concept, which is designed to improve operational efficiencies through intelligent data utilization. The CCP emphasizes transforming customer interactions—both voice and text—into actionable insights. This offers opportunities for advanced text mining, conversation analysis, and summarization, without the burden of heavy initial investments.

The integration of Dialog Play with CT-e1/SaaS propels this concept further, ensuring that businesses can efficiently navigate their digital transformation processes in a cost-effective manner. The evolution of the contact center landscape is now at a point where adaptability and innovation are crucial, and this integrated solution seeks to meet these needs.

Background on Comdesign and TIS

Founded in 2000, Comdesign has been at the forefront of cloud CTI solutions, launching its flagship CT-e1/SaaS service in 2008. This service is renowned for its flexibility, low cost, and comprehensive functionalities. To date, it has garnered trust from over 1,825 tenants and more than 32,000 seats across various industries.

On the other hand, TIS Inc. has established itself as a leading IT service provider, tackling diverse business challenges across sectors such as finance, public services, and distribution over its 50-year history. With over 3,000 business partners, TIS is committed to leveraging IT solutions for sustainable societal growth.

Conclusion

This strategic collaboration represents a noteworthy advancement in the field of customer engagement, demonstrating Comdesign's commitment to enhancing its service offerings. The integration of CT-e1/SaaS with Dialog Play is not only a technological improvement but also a significant step towards resolving key challenges faced by contact centers today.

For further inquiries related to Dialog Play or CT-e1/SaaS, please contact:

- TIS Inc.: Business Innovation Division, Phone: 050-1702-4010, Email: [email protected]
- Comdesign Co., Ltd.: Phone: 050-5808-5500, Email: [email protected]