United Heritage Life Insurance Embraces Equisoft's Cloud System to Innovate Policy Management

United Heritage Life Insurance Adopts Equisoft's Modern Cloud-Based Policy Solution

In a significant move to elevate its services, United Heritage Life Insurance Company has officially launched its annuity product line on the Equisoft/manage platform, a cloud-based policy administration system. This transition marks a pivotal step in United Heritage's commitment to modernizing its operational infrastructure and enhancing overall efficiency.

Addressing Modern Challenges

The insurance landscape is rapidly evolving, driven by changing customer expectations and technological advancements. Recognizing these challenges, United Heritage sought a solution that not only enhanced their operational efficiency but also positioned them competitively in the financial services market. The incorporation of Equisoft’s modern digital tools is a strategic initiative to revamp their policy administration framework, allowing for quicker product launches and improved service delivery.

Equisoft/manage serves as a comprehensive solution tailored for insurance companies, enabling them to streamline operations across various service pathways, from policy administration to claims processing. Alongside this, United Heritage has adopted Equisoft/apply (eApp) and AppCapture for efficient digital application processing, creating a seamless experience for agents and customers alike.

Leadership Insights

Todd Gill, the President and CEO of United Heritage, emphasized the reasons behind choosing Equisoft, highlighting their domain expertise and effective solution delivery strategy. “We chose Equisoft due to their deep understanding of the insurance technology space and their capacity to deliver solutions that meet our specific needs,” said Gill.

The Senior Vice President, Johanna Hale, also conveyed her approval of the transformation project, stating that the antiquated policy administration system had hindered their scalability and ability to swiftly introduce new offerings. With the successful transition now complete, she expressed optimism about United Heritage's growth potential with the new platform.

A Collaborative Journey

Equisoft’s Senior Vice President, Mark DePhillips, noted that collaborating with United Heritage has been rewarding. He stressed their commitment to ensuring clients thrive in an ever-changing marketplace. The implementation of Equisoft's solutions represents a considerable achievement, showcasing how the blending of technology and expertise can lead to improved operational frameworks in financial institutions.

Future Developments

The rollout of the annuity product on the new platform is merely the first phase of a broader digital transformation strategy at United Heritage. Plans are already in place to extend the Equisoft capabilities to include their preneed life insurance products in early 2026. This evolution signifies a comprehensive effort to enhance the company's modern technology infrastructure across various insurance offerings, ensuring agility and adaptability in the market.

The Significance of This Partnership

The strategic partnership between United Heritage and Equisoft exemplifies a crucial trend in the financial services sector where technology is central to enhancing customer experiences and operational efficiency. With growing competition and customer demands, companies like United Heritage must innovate continuously.

By leveraging Equisoft's advanced digital solutions, United Heritage is not only ensuring current operational efficacy but is also paving the way for future growth opportunities. This partnership serves as a model for other financial services firms looking to modernize and optimize their offerings in a competitive environment.

About United Heritage and Equisoft

Founded in 1934 and headquartered in Idaho, United Heritage Life Insurance offers a diverse range of products, including life insurance and annuities, distributed through licensed agents across 49 states and the District of Columbia. Equisoft, established in 1994, has become a prominent global provider of digital solutions for the insurance and investment sectors, assisting over 350 recognized financial institutions with a suite of services aimed at enhancing productivity and cooperation in the digital age.

In conclusion, the successful adoption of Equisoft’s cloud-based system by United Heritage Life Insurance Company symbolizes a strategic leap towards modernization, setting a precedent in the financial services industry for operational advancement and competitive positioning.