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Firstsource Unveils Gigsourcing Platform

Mumbai, India — May 29, 2025
Firstsource Solutions Limited has taken a bold step into the future of the gig economy with the launch of its Gigsourcing Platform. This cutting-edge crowdsourcing solution aims to streamline workforce management for businesses while adapting to the changing dynamics of work. As part of the Firstsource relAI™ suite, this platform is tailored to connect organizations with skilled global talent in a more flexible and efficient manner.

The gig economy has been on the rise, and companies are increasingly looking for ways to harness freelance talent in a cost-effective way. The Gigsourcing Platform delivers a seamless experience for both enterprises and independent professionals. Inside the platform, businesses can create projects, onboard gig workers, and track performance—all while ensuring scalability and superior outcomes.

Ritesh Idnani, the Managing Director and Chief Executive Officer at Firstsource, shared that this initiative is a game-changer in their UnBPO™ journey. He stated, "As work becomes more decentralized and digital, our ability to blend AI-powered virtual agents with a global freelance talent pool enables clients to innovate faster and smarter. This isn't just about workforce flexibility; it's about establishing a new operational model. We aim to drive non-linear growth and measurable transformation for our clients through this platform."

For independent professionals, the Gigsourcing Platform offers a frictionless experience for registration, project discovery, and payment processing. This effort is designed to create not just a workplace but an ecosystem that fosters innovation and productivity.

Hasit Trivedi, the Chief Digital and AI Officer at Firstsource, emphasized the platform's role in promoting a digitally intelligent environment. With AI-led matching and workflow orchestration, the Gigsourcing Platform is engineered to streamline the sourcing process effectively, allowing companies to redefine how they approach workforce agility in today's fast-paced digital landscape.

Key Features of the Gigsourcing Platform:

1. Compliance-First Onboarding: Ensures alignment with regional regulations and standards.
2. Comprehensive Control: Manages user groups, roles, access, and notifications efficiently.
3. Qualification Tests: Guarantees that freelancers meet necessary pre-requisites before acceptance.
4. Simplified Gig Worker Onboarding: Enhances freelancer integration.
5. Third-Party Integration: Features Single Sign-On (SSO) capabilities for optimized operations.
6. Effortless Payments: Automates payment processes to ensure gig worker satisfaction.
7. Private Instance Capabilities: Allows organizations to establish their exclusive crowd of freelancers.
8. Insourcing Flexibility: Facilitates effective internal resource allocation.

The Gigsourcing Platform's SaaS capabilities ensure that it adapts to the unique needs of each organization while providing high levels of security and operational efficiency. This launch comes shortly after Firstsource introduced the Agentic AI Studio, reinforcing its dedication to innovation in reshaping the future of work.

The Bigger Picture

As the workplace continues to evolve, platforms like Firstsource's Gigsourcing play a critical role in redefining how companies source and manage talent. By fostering an agile and interconnected workforce, businesses can enhance agility and responsiveness, ensuring they remain competitive in today’s fast-moving market environment.

About Firstsource:
Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a leader in delivering transformational solutions across various sectors, including Healthcare, Banking, and Financial Services. The company operates in numerous countries, including the US, UK, India, and Australia, providing cutting-edge technology solutions aimed at solving complex challenges for their clients. Their approach focuses on hyper-specialized teams that are committed to driving actionable, results-oriented change.

For more information on the Gigsourcing Platform and how it can revolutionize your business, visit Firstsource.