Virtualex to Exhibit at ContactCenter Mashup Box 2025
Virtualex Consulting, a part of the Virtualex Group headquartered in Minato, Tokyo, will participate in the ContactCenter Mashup Box 2025 event on July 9, 2025, organized by Comdesign Co., Ltd. This event will bring together industry leaders to discuss the latest trends in contact centers amid the rapid advancements in AI, voice recognition, and CRM technologies.
The ContactCenter Mashup Box series kicked off in 2024, aiming to delve into the current trends affecting contact centers. As a partner of Comdesign, Virtualex plans to showcase a comprehensive solution that combines its cloud-based CTI system, "CT-e1/SaaS," with its own developed CRM solutions, including "Virtualex iXClouZ" and "inspirX." These tools are designed to help businesses discover optimized solutions tailored to their unique challenges and to build their ideal contact center.
What is "CT-e1/SaaS"?
The "CT-e1/SaaS" is a cloud-based CTI service provided by Comdesign. This service not only boasts the advantages of low costs and no need for dedicated equipment but also ensures a high level of functionality and customization according to the specific needs of adopting companies. So far, over 1,825 tenants and more than 32,000 seats have implemented this service.
For detailed information, please visit
Comdesign Website.
Exploring "inspirX"
"inspirX" is a CRM software specifically tailored for contact center operations, developed by Virtualex. Drawing from its expertise in operating contact centers, Virtualex has created software that effectively consolidates contact histories scattered across multiple channels, thereby supporting the accumulation, sharing, and utilization of customer feedback. The system features an intuitive user interface allowing for streamlined operations of response processing, information searches, and views on a single screen.
For more on inspirX, visit
inspirX Website.
Introducing "Virtualex iXClouZ"
"Virtualex iXClouZ" is a cloud-based CRM service specializing in contact center operations, built on the backend of "inspirX." This service collects, integrates, and leverages multi-channel customer information to improve service quality and operational efficiency. Offering a subscription model, it allows users to choose only the necessary functionalities for fast and flexible implementation, making it ideal for businesses looking to sample CRM before a full implementation.
It also seamlessly integrates with the "CT-e1/SaaS" CTI service, enriching the user experience.
For additional details, please view
Virtualex iXClouZ Website.
Event Details
The ContactCenter Mashup Box 2025 event is an invaluable opportunity to reaffirm the value and roles of contact centers and to explore future customer engagement strategies. We look forward to welcoming attendees.
Event Overview
- - Event Name: ContactCenter Mashup Box 2025
- - Date: July 9, 2025
- - Time: 11:00 AM – 4:30 PM
- - Location: Sabokai-kan Annex 1F, 3F Conference Rooms
(Address: 2-7-4 Hirakawa-cho, Chiyoda, Tokyo 102-0093)
Seminar Highlight
- - Title: Learning from Examples: Contact Center Orchestration
- - Content: Introduction to the concept of orchestration based on specific case studies, discussing how to design and construct optimal customer touchpoints based on customer requirements and environments.
- - Speaker: Tetsuya Takahashi, Account Executive, Virtualex Consulting
- - Time: July 9, 2025, from 12:15 PM to 12:30 PM
- - Location: Sabokai-kan Annex 3F Conference Room
About Virtualex Consulting
Since inception, Virtualex Consulting has focused on the realm of "customer and company interaction," based on the belief that "customer success is vital for corporate growth." The company emphasizes a philosophy of "Succession with You," which aims for continuous successes rather than one-off achievements, providing a one-stop approach that integrates consulting, technology, and operational capabilities to drive digital transformation in CRM for client companies.
About Virtualex Group
The Virtualex Group consists of around 1,000 employees working collaboratively to provide services across a wide range of industries, including finance, IT, e-commerce, education, and government agencies. The group was listed on the Tokyo Stock Exchange's Mothers market (now the Growth market) in June 2016.
For Inquiries
Virtualex Consulting Co., Ltd.
Phone: 03-3578-5322
For more inquiries, visit our
contact page.