ZENFORCE and Circlace Join Forces for Comprehensive Support in Salesforce Implementation
Recently, ZENFORCE Co., Ltd., a company dedicated to supporting the implementation and operation of Salesforce for small and medium-sized enterprises (SMEs), partnered with Circlace Co., Ltd., known for its mission of 'Beyond AI', to leverage AI and data in supporting corporate growth. This collaboration marks a significant step forward in providing comprehensive support within the Salesforce domain, extending from enterprise-level clients to SMEs.
By merging the strengths of both companies, they aim to enhance the efficacy of the support given to clients from the initial implementation stage through to operational stabilization. This will further facilitate the promotion of digital transformation (DX) in companies at an advanced level. Additionally, they are making a strong push towards innovative solutions involving AI agents to tackle social and business challenges in this AI era.
Objectives and Background of the Collaboration
ZENFORCE has specialized in offering one-stop support for Salesforce implementation and operation tailored for SMEs. The partnership with Circlace, leveraging their expertise in AI and data, is set to accelerate results in DX and AI utilization for companies. Circlace has a wealth of experience in Salesforce consulting for large enterprises, while ZENFORCE has seen rapid growth due to its efficient and flexible support model for SMEs. By complementing each other's strengths, they aim to bolster Salesforce implementation support across various sectors and sizes of enterprises, expanding the Salesforce economic sphere within the Japanese market.
Both companies aspire to take the lead in their respective domains: ZENFORCE aims to be the top support provider for SMEs, while Circlace seeks to be the number one provider in the enterprise sector. This cooperation will enable them to achieve comprehensive market coverage and create a significant impact in their competitive landscape.
Key Points of the Collaboration
1. Market Complementation
By combining Circlace's proven track record with over 600 large enterprises and ZENFORCE's extensive experience with more than 200 SMEs, a seamless support system from small to large enterprises will be established. To enhance productivity and share insights, seven joint projects are already underway, benefiting from their mutually complementary expertise.
2. Sales Synergy
A new collaborative sales program is set up to support clients from business development to contract signing and ongoing value creation post-implementation. They will leverage their wealth of experience to jointly develop industry-specific templates that cater to diverse sector needs.
3. Talent Synergy
Both companies will assign project managers (PMs) and system engineers (SEs) who are experienced in their respective areas to boost project quality and efficiency. An integrated training program will foster high-level skill development, enabling them to maintain a stable and superior level of support amid increasing project demands.
New Joint Initiative: AI Agent Task Force
Both companies have already established a collaborative task force focused on AI agents. This initiative aims to enhance customer experience (CX) by ensuring prompt responses to inquiries and improving operational efficiency. The task force will merge Circlace's large enterprise expertise with ZENFORCE's know-how in the SME segment to promote the delivery of innovative AI solutions and strive to become a global leader in the AI space.
Future Developments: Global Expansion
Looking ahead, both companies plan to drive joint initiatives in overseas markets, primarily in Asia. By combining ZENFORCE's global network with its flexible and speedy support structure, they are committed to actively expanding the Salesforce economic sphere on a global scale.
Further Comments
Circlace's Chairman and President, Scott Sato, expressed confidence that this collaboration would elevate the value delivered within the Salesforce realm. By combining their strengths, they aim to support corporate transformation effectively in the AI era. ZENFORCE's CEO, Ryo Ogin, emphasized that the partnership is an ideal one-team structure that enables the sharing of insights gained from joint projects, allowing for comprehensive results across all company sizes.
About Circlace
Circlace, established in November 2012, provides IT services including consulting and support for AI and data solutions as well as Salesforce and Microsoft solutions, contributing to the growth of businesses. They combine cloud technologies from ServiceNow and Databricks to offer consulting services that positively impact management and operations. Circlace went public on the Tokyo Stock Exchange in April 2022.
About ZENFORCE
Founded in December 2020, ZENFORCE is dedicated to enabling organizations to concentrate on tasks that can only be performed by humans, specializing in Salesforce implementation and operation for SMEs. They support everything from requirements definition to setup, customization, and stabilization. Recently, they have taken initiatives towards making businesses AI-ready by utilizing their Agentforce and generative AI approaches, transforming Salesforce into a "growth engine" for companies.
By merging the strengths of both companies, they aim to enhance the efficacy of the support given to clients from the initial implementation stage through to operational stabilization. This will further facilitate the promotion of digital transformation (DX) in companies at an advanced level. Additionally, they are making a strong push towards innovative solutions involving AI agents to tackle social and business challenges in this AI era.
Objectives and Background of the Collaboration
ZENFORCE has specialized in offering one-stop support for Salesforce implementation and operation tailored for SMEs. The partnership with Circlace, leveraging their expertise in AI and data, is set to accelerate results in DX and AI utilization for companies. Circlace has a wealth of experience in Salesforce consulting for large enterprises, while ZENFORCE has seen rapid growth due to its efficient and flexible support model for SMEs. By complementing each other's strengths, they aim to bolster Salesforce implementation support across various sectors and sizes of enterprises, expanding the Salesforce economic sphere within the Japanese market.
Both companies aspire to take the lead in their respective domains: ZENFORCE aims to be the top support provider for SMEs, while Circlace seeks to be the number one provider in the enterprise sector. This cooperation will enable them to achieve comprehensive market coverage and create a significant impact in their competitive landscape.
Key Points of the Collaboration
1. Market Complementation
By combining Circlace's proven track record with over 600 large enterprises and ZENFORCE's extensive experience with more than 200 SMEs, a seamless support system from small to large enterprises will be established. To enhance productivity and share insights, seven joint projects are already underway, benefiting from their mutually complementary expertise.
2. Sales Synergy
A new collaborative sales program is set up to support clients from business development to contract signing and ongoing value creation post-implementation. They will leverage their wealth of experience to jointly develop industry-specific templates that cater to diverse sector needs.
3. Talent Synergy
Both companies will assign project managers (PMs) and system engineers (SEs) who are experienced in their respective areas to boost project quality and efficiency. An integrated training program will foster high-level skill development, enabling them to maintain a stable and superior level of support amid increasing project demands.
New Joint Initiative: AI Agent Task Force
Both companies have already established a collaborative task force focused on AI agents. This initiative aims to enhance customer experience (CX) by ensuring prompt responses to inquiries and improving operational efficiency. The task force will merge Circlace's large enterprise expertise with ZENFORCE's know-how in the SME segment to promote the delivery of innovative AI solutions and strive to become a global leader in the AI space.
Future Developments: Global Expansion
Looking ahead, both companies plan to drive joint initiatives in overseas markets, primarily in Asia. By combining ZENFORCE's global network with its flexible and speedy support structure, they are committed to actively expanding the Salesforce economic sphere on a global scale.
Further Comments
Circlace's Chairman and President, Scott Sato, expressed confidence that this collaboration would elevate the value delivered within the Salesforce realm. By combining their strengths, they aim to support corporate transformation effectively in the AI era. ZENFORCE's CEO, Ryo Ogin, emphasized that the partnership is an ideal one-team structure that enables the sharing of insights gained from joint projects, allowing for comprehensive results across all company sizes.
About Circlace
Circlace, established in November 2012, provides IT services including consulting and support for AI and data solutions as well as Salesforce and Microsoft solutions, contributing to the growth of businesses. They combine cloud technologies from ServiceNow and Databricks to offer consulting services that positively impact management and operations. Circlace went public on the Tokyo Stock Exchange in April 2022.
About ZENFORCE
Founded in December 2020, ZENFORCE is dedicated to enabling organizations to concentrate on tasks that can only be performed by humans, specializing in Salesforce implementation and operation for SMEs. They support everything from requirements definition to setup, customization, and stabilization. Recently, they have taken initiatives towards making businesses AI-ready by utilizing their Agentforce and generative AI approaches, transforming Salesforce into a "growth engine" for companies.
Topics Business Technology）
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