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Celebrating Two Decades of Innovation: DXC and Wilton Re

In a significant milestone, DXC Technology and Wilton Re have recently concluded one of the largest and most intricate transformations in their history, migrating over 400,000 insurance policies to a modern cloud-based platform. This transformation not only signifies the culmination of a foundational two-decade partnership but also sets the stage for future developments in artificial intelligence (AI) capabilities within the insurance sector.

The collaboration between DXC, a global leader in business technology, and Wilton Re, known for acquiring existing life and annuity insurance portfolios, has enabled a remarkable growth trajectory. In 2005, Wilton Re had merely 5,000 insurance contracts, but their numbers have soared over the years to exceed 500,000, thanks in part to the robust support from DXC’s extensive suite of services.

Pioneering Cloud Transformation

The recent migration represents a concerted effort to transition from outdated technologies to a cutting-edge cloud ecosystem designed specifically for insurance policy management. Utilizing DXC’s Wealth Management Accelerator platform, this transformation enhances operational efficiencies and allows for seamless integration of newly acquired portfolios without disrupting the customer experience.

Ray August, President of DXC Insurance Software and Business Process Services, stated, “Our 20-year partnership with Wilton Re exemplifies what a successful long-term collaboration looks like. It helps Wilton Re expand and integrate acquisitions more efficiently.” This achievement is not merely a technological shift; it lays the groundwork for adopting advanced AI-driven strategies that will further streamline operations and enrich customer engagements.

A Proven Partnership

For over two decades, DXC has been pivotal in managing Wilton Re’s core insurance operations, including policy management, claims handling, and customer service. This extensive integration necessitated a scalable, responsive operational model that has proven successful across numerous previous system migrations—over 200 to date.

Wilton Re's Senior Advisor, Enrico Treglia, emphasized that DXC is not just a technology provider, but an integral partner in their daily operations, helping elevate the service they offer to their clients while maintaining stringent industry standards. The collaborative efforts have resulted in actionable insights and efficiencies, promoting a better experience for policyholders throughout the growth phases.

Future-Proofing for AI-Driven Growth

The consolidation of operations onto the WM Accelerator has granted Wilton Re a sophisticated cloud infrastructure capable of supporting future innovations, particularly those driven by AI. As DXC continues to support top insurance companies worldwide, including 21 out of the 25 leading insurers, adaptability remains vital. The aim is to not only improve efficiency and enhance customer experiences but also to future-proof operations against the evolving landscape of the insurance industry.

In summary, the culmination of this significant project marks a substantial achievement for both DXC Technology and Wilton Re as they look forward to an era enriched by technological advancements and customer-centered approaches. This partnership stands as a model for the integration of technology into traditional business practices, demonstrating how strategic alliances can effectively drive growth and innovation in the highly competitive insurance market.

For further details, please visit DXC Technology and Wilton Re.