#United States #Miami #CloudHesive #Teneo.ai #ConnectPath CX

Revolutionizing Customer Experience Through AI Automation

In a groundbreaking initiative, CloudHesive, a premier consulting partner with Amazon Web Services (AWS), has announced a strategic partnership with Teneo.ai, a leader in Conversational AI. The aim of this collaboration is to enhance ConnectPath CX, a state-of-the-art Contact Center as a Service (CCaaS) platform that leverages the power of Amazon Connect. This integration, which incorporates Teneo's advanced automation capabilities, promises to redefine how organizations manage customer interactions in today’s fast-paced digital landscape.

The Power of Integration

With Teneo's automation capabilities now embedded into the ConnectPath CX platform, businesses can look forward to unprecedented operational efficiencies. The key features of this partnership include:

• - Significant Cost Savings: Organizations utilizing the combined solution can expect up to a 30% reduction in operational costs, primarily by automating Level 1 customer support inquiries completely, and 50% of Level 2 inquiries. This cost efficiency allows clients to redirect resources to more strategic initiatives.

• - High Accuracy in Customer Intent Recognition: The AI solution operates with an impressive 99% accuracy in recognizing customer intent, thanks to Teneo's NLU Accuracy Booster™. This feature optimizes the self-service experience, ensuring customers receive the right assistance in a timely manner.

• - Automation of Support Inquiries: By fully automating Level 1 inquiries and partially automating Level 2 inquiries, organizations can significantly speed up resolution times and reduce the workload on human agents. This enables agents to concentrate on more complex customer issues, thus improving overall service quality.

Overcoming Challenges in Modern Contact Centers