Qualtrics Applauds New Act to Enhance Government Service Delivery and Citizen Experience

Qualtrics Welcomes the Government Service Delivery Improvement Act

In a significant advancement for public service, Qualtrics has expressed strong support for the recently signed Government Service Delivery Improvement Act (H.R. 5887), officiated by President Biden. This new legislation's primary objective is to enhance the experience citizens have with governmental services by ensuring better accountability and improved coordination among various federal agencies.

As Zig Serafin, the CEO of Qualtrics, noted, the enactment of the GSDI Act represents a pivotal move towards fostering an excellent customer experience for all Americans. He emphasized that effective service delivery is critical for cultivating trust in government operations. Through this legislation, the administration aims to guarantee that every interaction residents have with government bodies is efficient, transparent, and tailored to their requests.

The GSDI Act seeks to introduce a Federal Government Service Delivery Lead, an official responsible for overseeing the service delivery process and clarifying the roles and responsibilities of executive branch leaders. This initiative stands to benefit not just the public but also enhance operational excellence within governmental agencies, elevating their performance and engagement levels.

Qualtrics has played a crucial role in supporting over 650 state and local government organizations, along with about 300 federal clients, by enhancing citizen service experiences. Among its clientele are notable agencies such as the U.S. Navy, the Veterans Administration, U.S. Customs and Border Protection, and the Department of Treasury. Using advanced experience management systems, Qualtrics has helped these entities diagnose and remove barriers to effective service delivery, making significant strides in citizen engagement.

Serafin also acknowledged the bipartisan support of several key political figures who championed the GSDI Act. Representatives Ro Khanna (D-CA), William Timmons (R-SC), Byron Donalds (R-FL), and Barry Loudermilk (R-GA) along with Senators Gary Peters (D-MI), Rand Paul (R-KY), and Mitt Romney (R-UT) are praised for their collaborative efforts to push this important legislation into law.

The GSDI Act aims not only to bolster the efficiency of government services but also to ensure these services are accessible to all citizens. In a statement from Qualtrics, it was highlighted that the betterment of public service delivery systems is vital in assuring citizens that their government is responsive to their needs. The partnership between Qualtrics and government authorities is set to continue evolving, supporting hundreds of governmental organizations in their quest to provide exceptional service.

Qualtrics, known for its leadership in the experience management sector, presents a unique cloud-native software platform that equips organizations to deliver exceptional experiences while building robust customer relationships. Nearly 20,000 organizations globally utilize Qualtrics' solutions, facilitating meaningful interactions and driving analytics that foster data-driven decision-making processes.

The firm is co-headquartered in Provo, Utah, and Seattle, continually striving to leverage its vast dataset of human sentiment—deemed the largest in existence—to reshape public service landscapes for varied organizations. This strong foundation allows Qualtrics to stay at the forefront of improving governmental service delivery and refining user interaction with public entities.

To learn more about how Qualtrics is collaborating with government organizations worldwide, visit their website at Qualtrics Government.