TechTouch and Hitachi Social Information Services Partner for Municipal DX Support Initiative
In a significant move for enhancing digital transformation in municipal services, TechTouch Inc. and Hitachi Social Information Services Co., Ltd. have recently finalized a sales partnership agreement. This collaboration allows Hitachi Social Information Services to implement and support the renowned digital adoption platform (DAP), TechTouch, which holds the number one market share in Japan. Through this partnership, the aim is to improve the convenience of resident services while streamlining internal administrative procedures within municipal organizations.
As digital transformation in administrative services accelerates, challenges have emerged. Residents often abandon their applications due to the complexity of procedures, leading to increased inquiries at physical offices and call centers. Furthermore, the high costs and time associated with overhauling existing operational systems make addressing these issues a tough challenge.
Recognizing the gap, Hitachi Social Information Services, which has deep expertise in UI/UX design and business process restructuring in the public sector, has been leveraging its design solutions to scrutinize the overall experience of residents and staff. The inclusion of TechTouch in their service offerings represents a leap forward, enabling flexible digital transformation support that enhances usability without necessitating the complete redesign of existing systems.
Under this partnership, Hitachi Social Information Services is set to sell and support the integration of TechTouch across various online application systems and internal operational systems. This approach allows the implementation of visual guides directly on the existing web-based systems without mandatory upgrades, facilitating gradual improvement in user experience.
Some anticipated applications of this partnership include:
Mr. Harumi Machida, the General Manager of Managed & Solution Services at Hitachi Social Information Services, shared insights on this collaboration. He expressed enthusiasm over integrating the TechTouch platform into their service suite. He highlighted that they have been actively addressing the usability challenges associated with online procedures, understanding the major impact these issues have on resident services and operational efficiency.
Mr. Machida emphasized TechTouch's unique characteristic of supporting user operations without revamping existing systems, suggesting that combining their profound understanding of business operations with TechTouch’s services will lead to more user-friendly online services.
Hitachi Social Information Services specializes in UI/UX design within administrative services and enterprise systems. Their unique design solutions focus on reengineering the experiences of residents and staff to foster a transformative approach to public service. The company is committed to addressing real-world challenges by promoting digital transformation that enhances online procedures and alleviates administrative burdens for public sector employees and residents alike.
TechTouch operates under the mission of creating a world where all users can adeptly harness systems. As a digital adoption platform provider, TechTouch offers the 'TechTouch' digital guide, which seamlessly integrates with existing web systems. This platform provides intuitive operational support across a wide range of systems, including electronic application systems for residents and administrative systems for staff. With over 10 million users recorded (as of January 2026), TechTouch has firmly established its presence as the leading DAP solution in Japan, as evidenced by its robust market share. The company is now focusing on enhancing its capabilities with AI-driven functions to bolster the digital utilization of public organizations.
For additional information or business inquiries related to this collaboration, visit TechTouch.
Background of the Collaboration
As digital transformation in administrative services accelerates, challenges have emerged. Residents often abandon their applications due to the complexity of procedures, leading to increased inquiries at physical offices and call centers. Furthermore, the high costs and time associated with overhauling existing operational systems make addressing these issues a tough challenge.
Recognizing the gap, Hitachi Social Information Services, which has deep expertise in UI/UX design and business process restructuring in the public sector, has been leveraging its design solutions to scrutinize the overall experience of residents and staff. The inclusion of TechTouch in their service offerings represents a leap forward, enabling flexible digital transformation support that enhances usability without necessitating the complete redesign of existing systems.
Details of the Collaboration
Under this partnership, Hitachi Social Information Services is set to sell and support the integration of TechTouch across various online application systems and internal operational systems. This approach allows the implementation of visual guides directly on the existing web-based systems without mandatory upgrades, facilitating gradual improvement in user experience.
Some anticipated applications of this partnership include:
- - Providing step-by-step operational guides and input checks on user-facing online processing screens, ensuring all users, regardless of their technical literacy, can complete their applications without confusion.
- - Displaying navigational support for complex internal business systems, thus minimizing input errors and reducing the burden from inquiries.
- - Swiftly updating guides on the system's interface when there are changes in specifications or operational rules, ensuring continuous staff training and awareness.
Statements from Hitachi Social Information Services
Mr. Harumi Machida, the General Manager of Managed & Solution Services at Hitachi Social Information Services, shared insights on this collaboration. He expressed enthusiasm over integrating the TechTouch platform into their service suite. He highlighted that they have been actively addressing the usability challenges associated with online procedures, understanding the major impact these issues have on resident services and operational efficiency.
Mr. Machida emphasized TechTouch's unique characteristic of supporting user operations without revamping existing systems, suggesting that combining their profound understanding of business operations with TechTouch’s services will lead to more user-friendly online services.
About Hitachi Social Information Services
Hitachi Social Information Services specializes in UI/UX design within administrative services and enterprise systems. Their unique design solutions focus on reengineering the experiences of residents and staff to foster a transformative approach to public service. The company is committed to addressing real-world challenges by promoting digital transformation that enhances online procedures and alleviates administrative burdens for public sector employees and residents alike.
About the Digital Adoption Platform TechTouch
TechTouch operates under the mission of creating a world where all users can adeptly harness systems. As a digital adoption platform provider, TechTouch offers the 'TechTouch' digital guide, which seamlessly integrates with existing web systems. This platform provides intuitive operational support across a wide range of systems, including electronic application systems for residents and administrative systems for staff. With over 10 million users recorded (as of January 2026), TechTouch has firmly established its presence as the leading DAP solution in Japan, as evidenced by its robust market share. The company is now focusing on enhancing its capabilities with AI-driven functions to bolster the digital utilization of public organizations.
For additional information or business inquiries related to this collaboration, visit TechTouch.
Topics Consumer Technology）
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