Exploring Deterministic Pathways to Business Success in the Era of Agency

At the MWC Barcelona 2026, Eric Yang, the President of Huawei Carrier Business, delivered an insightful keynote speech that captured the essence of transformative possibilities within the telecommunications industry. He emphasized how the 'Agency Era' opens up remarkable opportunities for operators, allowing them to harness the power of artificial intelligence (AI) and integrate intelligent capabilities into their foundational services, consumer-centric applications, and internal operations. This integration enables operators to explore deterministic pathways for value creation.

Transforming Home and Consumer Services with AI

Among the core business scenarios where operators have traditionally excelled is the home services sector. By adopting AI in areas such as home network management, deterministic experience assurance, and intelligent video surveillance, operators can shift from passive home service models—where users adapt to the network—to proactive frameworks where the network aligns with user needs. For instance, users will be able to leverage voice commands for automatic fault detection and troubleshooting, manage internet connection times, and enjoy guaranteed service experiences for gaming and video streaming. By combining service innovations with bandwidth enhancements, operators can improve service quality and significantly boost revenue.

Given that voice services have historically been a staple offering for operators, AI-enabled call agents can enhance the customer experience across various scenarios. These agents can eliminate background noise and ensure superior call quality, even in noisy environments. Additionally, AI could facilitate simultaneous translation and health assistance via phone calls, creating new revenue pathways for operators through improved voice service offerings. Furthermore, in mobile internet access scenarios, AI agents can deliver smart monitoring of network Quality of Experience (QoE) degradation alongside real-time experience assurance services.

Consistency Across Devices: Enhancing User Commitment

AI can also enhance user engagement by providing consistent experiences across all devices and scenarios. Whether at home, in the office, or on the move, users benefit from tailored AI services on screens of all sizes. Home users may gain rapid access to carrier cloud storage and utilize voice-driven interactions for smart searches. On the move, consumers could swiftly access their home storage spaces via the operator's dedicated network channel. By utilizing agents capable of understanding multimodal intents, managing both short- and long-term memory, and orchestrating concurrent multi-tasking, operators can bridge the gaps across scenarios and devices, delivering a seamless and intelligent service experience.

Leveraging AI for Operational Efficiency

Improving the quality and efficiency of internal operations through AI is essential as operators venture into the B2B smart transformation landscape. Service scenarios become critical revenue generators, and capabilities are the cornerstone of service delivery. Key operational scenarios like marketing and sales, customer service, as well as office and operations management are prime areas where operators can use AI to enhance operational efficiency, optimize user experiences, and expand service capacities. By focusing primarily on these scenarios, operators can establish a robust foundation that positions them well for success in the AI era.

Once operators enhance their internal efficiencies, they can seamlessly integrate these AI capabilities into the businesses and operations of their industry clients. For industries that demand high security and reliability, such as government services and manufacturing, operators can strategically leverage their systematic advantages in cloud and network infrastructures to implement comprehensive end-to-end solutions with partners. Such initiatives will enable operators to assist industry clients in achieving their digital and intelligent transformation goals.

Vision for Tomorrow

In closing, Eric Yang reinforced the idea that the future is not merely a destination but a space for creation. He reiterated Huawei’s commitment to deploying AI-driven network solutions that activate intelligent services, networks, and network elements. This effort aims to empower operators to uncover the potential within their networks and offer distinguished experiences and intelligent services. Together with operators and industry partners, Huawei strives to innovate, foster a collaborative ecosystem, and advance towards a new intelligent world that facilitates unprecedented value leaps.

MWC Barcelona 2026, taking place from March 2 to 5 in Barcelona, Spain, will showcase Huawei's latest products and solutions at Stand 1H50 in Fira Gran Via Hall 1. The age of agency networks is rapidly approaching, and the large-scale commercial adoption of 5G-A is gaining momentum. Huawei actively collaborates with operators and partners around the globe to unlock the full potential of 5G-A and pave the way for 6G transitions. Through AI-centric network solutions, they are accelerating the large-scale deployment of Level-4 autonomous networks (AN L4) to further enhance core business operations. Together with other industry players, they aim to build value-focused networks and AI computing infrastructures for a fully intelligent future.

For further details, visit Huawei Carrier.