#Japan #Tokyo #NEC #Ascend Corp #AI Call Recording

Ascend Joins NEC for a Seminar on Customer Harassment Prevention

Ascend Corporation, based in Shinjuku, Tokyo, is set to feature alongside Ishiwata Electric Co., Ltd. at an upcoming online seminar titled "The Definitive Guide to Preventing Customer Harassment: How AI Call Recording Protects Employees" hosted by NEC (Nippon Electric Company). This event is scheduled to take place on September 4, 2026, and September 16, 2026, from 11:00 AM to 12:00 PM.

With the implementation of mandatory customer harassment prevention measures slated for October 2026, this seminar aims to provide insights into the current state of telephone customer harassment and the necessary actions companies must take. One of the key focuses will be on practical strategies leveraging the AI call recording service, "RecACE plus for Aspire," which integrates with NEC's UNIVERGE Aspire series business phone systems.

In recent years, the phenomenon of customer harassment—characterized by excessive demands and verbal abuse from clients—has emerged as a critical challenge for businesses. Particularly concerning is the nature of telephone harassment, which often lacks proper documentation, potentially leading to increased psychological stress for employees and inconsistencies in service quality.

During the seminar, Ascend plans to demonstrate how its comprehensive features of "RecACE plus for Aspire"—including full call recording, AI transcription, call summarization, and auto-tagging—can effectively mitigate the risks posed by customer harassment. Participants will experience real-time operational demonstrations that highlight specific case studies showcasing how these features enhance customer interaction quality and operational efficiency.

Seminar Details

• - Seminar Title: The Definitive Guide to Preventing Customer Harassment: How AI Call Recording Protects Employees
• - Dates: September 4, 2026, and September 16, 2026
• - Time: 11:00 AM - 12:00 PM
• - Format: Online (Free)
• - Hosted by: NEC
• - Co-hosts: Ishiwata Electric Co., Ltd., NEC Platforms, and Ascend Corporation
• - Registration URL: NEC Event Registration

Featured Speakers

• - Makoto Hoshino: Executive Officer, Ishiwata Electric Co., Ltd.
• - Ryohei Okada: Executive Officer, RecACE Business Division, Ascend Corporation

About RecACE plus for Aspire

"RecACE plus for Aspire" is an AI call recording service that provides a range of functionalities, including call recording, AI transcription, summaries, and categorization. By integrating with the UNIVERGE Aspire series, it facilitates the utilization of internal call information and streamlines call recording procedures to support businesses in effectively addressing customer harassment issues and advancing telephone operations into the digital age.

Company Overview

• - Ascend Corporation

- Location: 1-21-1 Nishi-Shinjuku, Meihou Building 5F, Shinjuku, Tokyo, Japan
- CEO: Hiroshi Sato
- Website: Ascend Corporation

• - NEC Platforms, Ltd.

- Location: 4-14-1 Shiba, Dai-Nitama-cho Building, Minato, Tokyo, Japan
- CEO: Tomoya Arai
- Website: NEC Platforms

• - Ishiwata Electric Co., Ltd.

- Location: 2-2-1 Kyobashi, Kyobashi Edogran 27th Floor, Chuo, Tokyo, Japan
- CEO: Hideaki Ishiwata
- Website: Ishiwata Electric

For inquiries regarding this matter, please visit Ascend Contact Page.