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Cainiao Enhances Global Five-Day Delivery Service

In a significant move to strengthen its logistics network, Cainiao, the leading global smart logistics provider, has announced the expansion of its renowned 'Global 5-Day Delivery' service. This upgrade will extend the service to six new key markets in Eurasia: Vietnam, Hungary, Singapore, Qatar, the Philippines, and Austria. Customers can now enjoy cross-border parcel deliveries to Europe in as little as five calendar days, representing a key advancement for Cainiao's fast-expanding operations in the logistics sector.

Launched initially with AliExpress in September 2023, the Global 5-Day Delivery has transformed how overseas shipments are handled, influencing logistics standards globally. Since its inception, this service has covered several key markets, including the UK, Spain, and the Netherlands. In the UK, for instance, the service guarantee has shifted from a five-business-day promise to a genuine five-calendar-day delivery. This transformation has led to a remarkable achievement; with an average successful delivery rate surpassing 95%, Cainiao has maintained its top position in express transit times between China and the UK. Merchant surveys conducted over the past several quarters reveal a remarkable satisfaction rate of over 98%, which is significantly greater than the industry average.

At the launch event, William Xiong, Senior Vice President and General Manager of Cross-Border Logistics at Cainiao Group, highlighted the company's commitment to delivering exceptional logistics solutions worldwide. He stated, "As a leader in cross-border e-commerce logistics, Cainiao has established a network that spans more than 200 countries. Currently, we provide cross-border logistics services to 90% of the world's leading cross-border e-commerce platforms. Utilizing 'AI technology + precision operations,' we’ve set a new industry benchmark with our five-calendar-day transit time to Europe."

Cainiao's focus on transportation efficiency is fortified by an intricate dual optimization approach that incorporates meticulous operational management and significant investments in AI technology to digitize the entire process. Through the use of advanced machine-learning models, Cainiao has enhanced order-volume forecast accuracy to nearly 80%, greatly outpacing traditional manual forecasting methods. The company's intelligent security-check systems leverage millisecond-level AI image recognition, resulting in approximately 30% improvements in labor productivity. Additionally, its AI-driven classification system now spans over 40 countries, facilitating seamless applications across various logistics phases such as forecasting, sorting, customs clearance, and enhanced operational efficiency.

Cainiao's comprehensive cross-border parcel network covers over 200 countries and regions, boasting 18 overseas sorting centers. This extensive network supports a diverse range of logistics solutions tailored to various levels of demand—from individual shops to large export brands. Alongside its five-day delivery option, Cainiao offers a range of products, including three-day deliveries and segmented clearance-and-dispatch services, ensuring adaptability to meet local logistics requirements.

As e-commerce continues to grow globally, the need for rapid cross-border logistics has become increasingly crucial. Studies indicate that even marginal reductions in transit times can significantly enhance consumer experiences and drive repeat business, with shortening transit by just one hour potentially increasing repeat purchase rates by 1%–3%.

With these advancements, Cainiao is poised to further solidify its position at the forefront of global smart logistics, improving e-commerce experiences while expanding into new territories and markets. As they look towards the future, the continuous enhancement of their Global 5-Day Delivery service promises to be a significant factor in optimizing international trade and improving customer satisfaction across various regions.

The company's strategy reflects a commitment to not only meet market demands but to also pave the way for the next generation of highly efficient and automated logistics solutions, ensuring that Cainiao remains a key player in the ever-evolving landscape of global e-commerce logistics.