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Basys Recognized with the 2026 Excellence in Customer Service Award

In an impressive showcase of customer service excellence, Basys has earned the prestigious 2026 Excellence in Customer Service Award from the Business Intelligence Group (BIG). This recognition reflects Basys' unwavering commitment to delivering superior customer experiences in the payments industry, a sector often criticized for its service shortcomings.

Industry Leadership and Recognition

With over two decades of experience, Basys stands as a trusted partner to numerous businesses, financial institutions, and software providers throughout North America. This award, particularly notable in the "Organization of the Year" category, underscores the company's effectiveness in fostering strong, reliable relationships with its clients. The award honors organizations that not only excel in customer service but also set new industry benchmarks in responsiveness and care.

Russ Fordyce, Chief Recognition Officer at BIG, remarked on Basys’ achievement, stating, "Basys is doing something the payments industry is not known for, making the phone call something customers do not dread." This sentiment is echoed in their remarkable metrics: 99% of calls are answered in three rings or less, with 90% of issues resolved during the first contact. Moreover, Basys boasts an impressive Net Promoter Score (NPS) above 75, a rarity in the financial services sector.

A People-First Approach

At the heart of Basys' operations is a people-first philosophy. The company believes that better support leads to better outcomes not just for clients but for their teams and end customers alike. Every decision, from onboarding processes to sustained partnerships, is crafted to ensure that clients never feel overwhelmed by their payment systems.

Basys' proactive approach involves:

• - Quick response times: Calls are addressed swiftly, creating an environment where customers feel valued.
• - High resolution rates: With a focus on first-contact resolutions, most issues are tackled on the initial call, minimizing disruption for clients.
• - A culture of service: Employees are encouraged to cultivate genuine relationships with each customer, emphasizing partnership rather than merely transactional interactions.

Brad Oddo, CEO of Basys, highlighted the significance of this award by stating, "Great customer service is at the core of how we operate, reinforced by our team's dedication to making every interaction meaningful." His insights reflect Basys' broader mission: to transform how customer service is perceived in the financial industry.

Building Partnerships Through Excellence

The results speak for themselves: Basys’ commitment to creating a user-friendly service model has rendered it a favorite among thousands of banks, software providers, and businesses. Exceptional service is not just a policy at Basys; it’s ingrained in the company's culture and everyday practices.

The recognition from Business Intelligence Group is not only a trophy for Basys but also a beacon of what is possible in an industry that often struggles with customer satisfaction. By prioritizing speed, resolution, and trust, Basys has established itself as a model for service excellence.

Continuing the Conversation

To further explore the role of payments in successful business operations, Basys Managing Partner Kenny Thompson recently contributed to a podcast hosted by the Business Intelligence Group. In this conversation, he delves into why payments are crucial for business and how Basys simplifies the process for its partners. For those interested in a deeper understanding, the full episode can be accessed on BIG’s Winners Circle Podcast.

About Basys

As a leader in payment technology, Basys is renowned for its customer-centric approach and long-lasting partnerships. Through innovative solutions and a dedicated team, Basys aims to help organizations navigate the complexities of payment systems, allowing them to grow efficiently.

For more information about their services, visit Basys' official website.

Conclusion

As the payments landscape evolves, awards like the Excellence in Customer Service Award remind us of the vital importance of customer support in driving business success. With Basys leading the way, the industry is set to witness a paradigm shift towards more personalized and effective service delivery.