#Japan #Tokyo #Aoba-BBT #ITSM #IT VALUE EXPERTS

ITSM Japan Summit 2025: Navigating the Future of IT Services

On September 10, 2025, Aoba-BBT's group company, ITpreneurs Japan Asia Pacific, in collaboration with IT VALUE EXPERTS, will host the highly anticipated ITSM Japan Summit 2025. This event marks the sixth iteration of a gathering that has earned acclaim for providing invaluable insights into IT service management (ITSM).

The Significance of ITSM Japan Summit

The ITSM Japan Summit aims to create a platform for learning and connection among professionals involved in IT service management. Since its inception in 2020, the summit has been recognized as a rare opportunity to hear directly from other companies about their experiences and best practices in ITSM.

The theme for 2025, “A Compass to Navigate the Era of Transformation,” reflects the current climate of increasing uncertainty. IT departments are not only expected to ensure operational stability but also to respond flexibly to changing business landscapes and create new value. In this context, ITSM will play an increasingly vital role in driving transformative changes across organizations, going beyond just technology and process.

Who Should Attend?

The summit will feature practical sessions geared toward:

• - Individuals wishing to deepen their understanding of ITSM.
• - Practitioners who are actively working in the field.
• - Professionals aspiring to achieve higher levels of management and support in IT services.

Additionally, the event will include a free online session via Zoom, running from 13:30 to 17:00, followed by an after-party from 18:30 to 20:30. The after-party will be held in-person in Kojimachi, Tokyo, offering attendees a chance to network and exchange thoughts directly, providing valuable insights into ITSM practices.

Event Schedule (Tentative)

• - 13:00 - Doors Open (Zoom Session Starts)
• - 13:30 - 13:50 - Opening Remarks
• - 14:00 - 14:40 - Session 1: Navigating ITSM - Fundamentals and Opportunities

- Speaker: Chikako Mogami, Board Member at ITpreneurs Japan Asia Pacific

• - 15:00 - 15:40 - Session 2: Approaching Emerging Risks in the Field

- Speakers: Ayumu Hirakawa, Senior Specialist and IT Service Manager at Tokio Marine & Nichido Systems, and Daiki Sano, IT Manager at Tokio Marine & Nichido Systems

• - 16:00 - 16:40 - Session 3: Realities and Choices in ITSM Careers

- Speakers: Tomoyuki Hiroki, CEO of IT VALUE EXPERTS, Akira Kato, Manager at PwC Japan, and Yosuke Ozeki

• - 16:40 - 17:00 - Closing Remarks
• - 18:30 - 20:30 - After-Party (In-person, Fee Required in Kojimachi, Tokyo)

About the Organizing Companies

IT VALUE EXPERTS was established in November 2017 and is headquartered in Ota, Tokyo. Follow their journey on their website. The company specializes in IT service management consulting and aims to accelerate customers' transformations through digital/IT-driven business value.

ITpreneurs Japan Asia Pacific, founded in June 2006 and based in Chiyoda, Tokyo, provides services that support the realization of digital transformation (DX) by facilitating organizational development and human resource training. More information can be found on their website.

Join Us!

Whether you are interested in ITSM, want to know the latest trends, or wish to connect with industry practitioners, we invite you to participate in ITSM Japan Summit 2025. Embrace the opportunity to learn and engage while paving the way for the future of IT services together!