RIST-AMA Transport Enhances Efficiency Through CLI FACTS Implementation

RIST-AMA Transport Enhances Efficiency

In an impactful development within the freight management sector, RIST-AMA Transport has embraced CLI’s FACTS software to bolster its operational efficiency, cost-effectiveness, and customer satisfaction. This upgrade comes after the consolidation of RIST Transport Ltd. and AMA Transportation Company, Inc., which reflects a strategic move towards optimizing logistics management.

The Adoption of FACTS

Implemented in October 2023, the FACTS system from Carrier Logistics Inc. (CLI) has been successfully deployed across 15 terminals, managing a substantial fleet comprising 282 tractors and 445 trailers. The integration was prompted by the need for a tailored solution specifically designed for Less-Than-Truckload (LTL) operations, as current systems used by RIST Transport did not meet all functional requirements. Gabrielle Wadhams Simmons, director of business operations, expressed the necessity of this decision, stating that AMA Transportation's prior use of FACTS highlighted its suitability for their needs.

Streamlining Operations

By incorporating CLI's solutions into their expanded network, RIST-AMA Transport has experienced significant improvements in operational efficiency and management. This move not only streamlined their processes but also enabled better handling of increased freight volumes. The versatility of CLI's FACTS software has allowed RIST-AMA Transport to automate various key processes, thus enhancing the overall management of critical customer data.

Simmons elaborated on the benefits, stating, "With CLI's support, the launch of FACTS at RIST-AMA Transport was expedited, consolidating our entire operations and management team under one umbrella." This consolidation has led to visible improvements in cost savings and customer satisfaction metrics.

Comprehensive Features of FACTS

The fact that RIST-AMA Transport is now fully utilizing a wide array of FACTS features, such as dispatch management, driver oversight, and dock management, underlines the program’s capability. Moreover, the integrated imaging solution helps in managing delivery paperwork efficiently, streamlining what was traditionally a tedious manual process.

The CLI LOC-AI dispatch planning tool further improves RIST-AMA's service delivery. It aids in identifying the types of customer locations, facilitating a more targeted and efficient approach to logistics. Additionally, the Automated Appointments system provides real-time text updates to customers regarding their freight status, enhancing communication during final mile delivery operations.

Continuous Improvement and Optimization

Throughout the transition, the client support from CLI proved invaluable. Simmons praised the effort taken by CLI, noting their commitment to asking insightful questions and providing effective project management help, which significantly aided in merging the freight management systems of RIST Transport and AMA Transportation. The collaboration has sparked continuous feedback loops that are enabling ongoing improvements to the operational framework under FACTS.

The Emphasis on Customer Experience

With a dedication to enhancement not just for profitability, RIST-AMA Transport is always looking to place customer experience at the forefront of business decisions. As stated by Simmons, customer satisfaction has been an area of focus since implementing FACTS. The freight management system’s real-time capabilities facilitate a smoother communication channel between the company and its clients, giving customers more visibility and confidence in their shipping processes.

Future Outlook

As a three-generation family-owned business established in 1949, Wadhams Enterprises includes the RIST-AMA Transport unit, alongside several other divisions that offer a wide range of transportation services including truckload divisions and bulk carrier services. The successful incorporation of CLI’s FACTS software positions RIST-AMA Transport favorably for future expansions and ongoing growth within the northeastern market, while also tapping into partnerships extending into the Midwest and Southeastern regions.

In closing, Ben Wiesen, president of Carrier Logistics, affirmed their unwavering support for RIST-AMA Transport’s journey towards achieving optimal efficiency and customer satisfaction. With advanced logistics solutions like FACTS, RIST-AMA Transport aims to maintain its competitive edge while managing freight operations effectively and providing superior services to its clientele.