#Japan #Tokyo #Webinar #Canon Marketing #Help Desk AI

Canon MJ's Free Online Seminar: Navigating Help Desk Challenges

On October 29, 2025, Canon Marketing Japan, led by President Masachika Adachi, will host a free online seminar aimed at professionals in charge of internal help desk operations. The seminar, titled "How to Overcome the Chasm in Inquiry Response in Internal Help Desk Operations: Insights on AI Utilization from PoC Results," aims to delve into the results of a recent internal help desk survey and the challenges faced concerning inquiry responses.

This year's seminar will include a demo video showcasing the practical applications of Generative AI, providing participants with valuable insights. The 2024 survey revealed considerable progress in operational efficiency within help desks, yet it also identified persistent challenges that organizations face, even as staffing has improved.

What Participants Can Expect

Attendees will gain a comprehensive understanding of the current state of internal help desk operations based on survey results. The session will highlight trends in AI utilization, effective strategies for improving efficiency, and relevant case studies, particularly the outcomes from Canon Biz Attenda's proof of concept (PoC) trials. The integration of recent demo videos will enhance the learning experience, making it easier for participants to grasp the future of internal help desk strategies.

Key Topics Covered:

• - Current measures and initiatives taken by companies based on the survey data.
• - Trends in Generative AI utilization.
• - Effective strategies and case studies to improve operational efficiency.
• - The value of incorporating Generative AI in help desk operations.

Who Should Attend

The seminar is highly recommended for those who:

• - Find it challenging to identify effective solutions to problems.
• - Want to learn about the initiatives undertaken by other companies.
• - Are interested in understanding the usefulness and application of Generative AI.
• - Seek insights into current trends and case studies in help desk management.

Feedback from Previous Sessions:
Participants from September's session praised the clarity on key points for utilizing Generative AI, understanding future initiatives, and receiving new, unbeknown information. They reported that they now have a clearer vision for combining FAQs, RAG (retrieval-augmented generation), and human interactions.

Speakers

The session will feature key speakers including:

• - Keito Kawasaki from PKSHA Technology.
• - Yutaro Takeuchi from Canon Biz Attenda.
• - Hiroko Ooiya from Canon Marketing Japan.

Event Details:

• - Date and Time: October 29, 2025, from 10:00 AM to 11:00 AM
• - Cost: Free
• - Participation Method: Online via Zoom, with an option for a recorded session post-event.
• - Registration Deadline: October 29, 2025, by 9:00 AM

Participants will receive a confirmation email containing viewing instructions after registration. An online device and internet access are required for participation, and registrants can expect notifications for on-demand viewing options. Attendees who complete a survey after the seminar will be rewarded with presentation materials and the survey report.

Register here for details: Canon MJ Seminar Registration