The Establishment of CCIForward: A New Era in BPO Services

In a significant development in the business process outsourcing (BPO) landscape, CCIForward Co., Ltd. is emerging as a powerful new entity, formed through the collaboration of three companies: CC Innovation, BPIO from the Seven Rich Group, and Money Forward. This establishment aims to address pressing societal issues, particularly the decline in the productive labor force, by enhancing the productivity of communities through tailored BPO services.

1. Purpose of Establishment and Business Activities

The launch of CCIForward is a proactive response to the urgent social challenge posed by decreasing workforce numbers. Recognizing that BPO is a vital catalyst for augmenting overall productivity, CC Innovation has previously focused on BPO services and implementation support. However, to further accelerate solutions to these pressing societal concerns, it has become necessary to supplement its operations with new innovative tools and operational methodologies. Thus, CCIForward is being established to drive forward a new BPO business model. Through this venture, the aim is to empower emerging startups and local businesses to concentrate on their core functions, allowing them to thrive and expand their operations effectively.

2. Background and Development Process

The new company will spearhead innovative BPO approaches, uniting the strengths of CC Innovation and BPIO. Additionally, the foundation of this endeavor will leverage Money Forward's cloud-based SaaS, designed for optimizing back-office functions.
BPIO, which has spun off from the Seven Rich Group's traditional tax consultancy services, has already supported the implementation of BPO solutions for over 100 companies, showcasing its extensive expertise in this area. Meanwhile, Money Forward is trusted by over 400,000 businesses for its effective management of financial, human resources, and legal processes through its cloud platform. Together, these companies are committed to improving productivity in small to medium enterprises across the country through this collaboration.

3. Overview and Structure of CCIForward

CCIForward will be headed by CEO Takuya Maeda, representative of CC Innovation. Below are the salient details concerning the new company:

- Company Name: CCIForward Co., Ltd.
- Location: 1-8-2 Marunouchi, Chiyoda-ku, Tokyo, in the Tekkō Building, 8th Floor
- CEO: Takuya Maeda
- Establishment Date: Early May 2025
- Business Activities:

- BPO Services
- Implementation Consulting

- Capital: ¥100 million

(Shareholder Composition: CC Innovation 72%, Money Forward 14%, BPIO 14%)

4. Comments from the Companies Involved

CC Innovation

Toshihiko Kikuzawa, CEO of CC Innovation expressed, "We are thrilled about the launch of CCIForward. This collaborative effort is a critical stepping stone for realizing the visions of CC Innovation, BPIO from the Seven Rich Group, and Money Forward. The acute labor shortage complicates matters for local firms and startups seeking to advance their operations. Our goal is to enable these businesses to navigate challenges more effectively, ultimately contributing to heightened productivity and revitalization."

Seven Rich Group

Shunsuke Hattori, CEO of the Seven Rich Group, stated, "The inception of CCIForward serves as a powerful partnership among like-minded allies. We will pour our extensive knowledge from years of experience in back-office operations and practical BPO support into this new initiative. I firmly believe that the integration of CC Innovation’s local trust and momentum with Money Forward's advanced technologies will revolutionize the future of BPO. We eagerly anticipate creating a more resilient and agile work environment for companies across Japan."

Money Forward

Masakazu Takeda, COO of Money Forward, remarked, "It’s a profound honor to provide our Money Forward Cloud as the backbone for CCIForward’s BPO services. By merging the rich BPO expertise of CC Innovation and BPIO with our technology, we aim to deliver comprehensive high-quality services. Our mission is to propel businesses forward collaboratively while ensuring the workforce is empowered in their roles."

Conclusion

In a time when the workforce is under pressure from declining numbers and increasing demand, the establishment of CCIForward represents a vital innovation in the BPO sector. The collaborative efforts of trusted entities aim to foster a sustainable and productive environment for businesses, potentially transforming how they operate and succeed in the future.