First Presentation in Kansai: kiwami Unveils Advanced Semi-Self-Service Ticketing Machine with xR Cast

Kiwami's Innovative xR Cast Technology At Railway Technology Expo 2026

Kiwami, a prominent player in digital solutions based in Chiyoda, Tokyo, is set to showcase its latest creation from May 27 to May 29, 2026. The company will display a newly evolved semi-self-service ticket processing machine powered by the xR Cast technology at Japan Signal Co., Ltd.'s booth during the second Railway Technology Expo in Osaka 2026. This event is a significant platform for showcasing cutting-edge technologies in the railway and transportation sectors.

About xR Cast

xR Cast is a revolutionary feature developed by Kiwami aimed at enhancing customer interactions through virtual characters. This initiative will significantly improve various services such as remote customer care, automatic responses, and 3D video promotions tailored for enterprises. The semi-self-service ticketing machine, developed in collaboration with Japan Signal, is designed to enable users to easily navigate fare adjustments and recharge their transportation cards. Since its first introduction in 2025, further functional enhancements have been integrated, notably automatic responses powered by AI and multilingual translation for enhanced remote support.

This project aims to streamline ticketing processes traditionally handled by station staff. By incorporating technology, the goal is to provide a safer and more efficient customer service experience without losing the touch of personal connection through real-time support from operators leveraging xR Cast technology.

Highlights of the Railway Technology Expo 2026

The Railway Technology Expo is the only comprehensive exhibition in Japan focusing on the latest innovations in railway and transportation systems. It brings together advances in rolling stock, infrastructure, operation management, and passenger services—all in one location.

Event Duration: May 27 (Wed) - May 29 (Fri)
Exhibit Hours: 10:00 AM - 5:00 PM [Final Day (29th) until 4:30 PM]

xR Cast Concierge

The xR Cast Concierge is designed to address customer inquiries through a virtual 3D avatar, offering guidance about services and navigating spaces with ease. Users can obtain information by selecting options, which makes the process smooth and engaging. Furthermore, the system is integrated with