Consumers Energy Enhances Website for Easier Access to Energy Assistance Programs

Consumers Energy Revamps Energy Assistance Page

In a move aimed at better supporting its customers, Consumers Energy has upgraded its energy assistance web page, ensuring that individuals facing difficulties with their energy bills can easily find the resources they need during the cold winter months. This modern and user-friendly website features enhanced filtering options, helping users locate specific programs tailored to various demographics, including veterans and seniors.

Brian Lewis, the Senior Executive Director of Customer Experience and Programs at Consumers Energy, emphasized the importance of customer feedback in shaping these enhancements. “We collaborated closely with our customers to make payment programs and savings options easier to find and use. Their insights have led to a simpler enrollment process, ensuring that the tool meets their needs effectively,” he stated.

The revamped website, which can be accessed at ConsumersEnergy.com/Assistance, provides a complete overview of the eligibility requirements and details of available programs and services. These comprehensive resources aim to alleviate the burden of energy expenses for many households across Michigan.

Available Programs

1. State Emergency Relief (SER): This program provides eligible residents facing a past due bill or a shut-off notice with up to $900 in immediate one-time assistance.
2. Home Heating Credit (HHC): Michiganders can file tax form MI-1040CR-7 to check if they qualify for support with their heating expenses. On average, customers receive around $250 from this initiative.
3. Michigan Energy Assistance Program (MEAP) and CARE Program: Customers may receive fixed monthly payments for two years when enrolled in the CARE program, with additional forgiveness options for their past due balances. MEAP also offers assistance as needed for customers requiring temporary financial support.

To access these programs, customers can dial 2-1-1 or visit mi211.org to connect with their local MEAP agency for enrollment details.

Commitment to Service

Consumers Energy holds the distinguished title of Michigan's largest energy provider, catering to roughly 6.8 million residents spread across all 68 counties in the Lower Peninsula. Recognizing the critical role it plays in delivering reliable electricity and natural gas to countless households, the company is dedicated to bolstering its systems to ensure safety, affordability, and efficiency.

In offering robust support during times of need, Consumers Energy demonstrates its commitment to fostering a strong and safe community, particularly as winter approaches and the demand for energy resources intensifies.

For more insights and information about Consumers Energy, including their various programs and initiatives, visit ConsumersEnergy.com.