#Japan #Tokyo #T-PEC #Consultation Service #harassment support

T-Pec's New Harassment Consultation Services: Supporting Employees and Job Seekers

T-Pec, a pioneering company based in Taito, Tokyo, is launching a comprehensive set of external consultation services aimed at addressing harassment complaints from both employees and job seekers. This initiative aligns with the mandated harassment prevention measures that will take effect on October 1, 2026, focusing on mitigating issues related to customer harassment (CusH) and job-seeking harassment (JobH).

In response to the growing need for robust harassment prevention strategies across industries, T-Pec's new service offerings are poised to provide crucial support for organizations preparing for compliance with legal requirements. These offerings include a dedicated Customer Harassment Consultation Service and a Job-seeking Harassment Consultation Service, both tailored to meet the needs of their respective audiences.

The Necessity of Supportive Consultation Services

Beginning in October 2026, all employers will be required by law to implement preventive measures against customer harassment and to guard against sexual harassment towards job seekers during recruitment processes. Companies will need to define clear anti-harassment policies, actively promote awareness, and establish effective communication channels for employees to report incidents. Nonetheless, many potential victims may hesitate to reach out due to fears of judgment or repercussions. T-Pec aims to alleviate these concerns by offering independent consultation services staffed by professional psychological counselors, creating a safe space for employees and job seekers to discuss their experiences without fear of consequences.

Comprehensive Coverage: From Prevention to Reoccurrence Management

T-Pec’s new services go beyond mere consultation; they cover three essential aspects of harassment management: prevention, early detection, and recurrence prevention. This holistic approach ensures that organizations can effectively manage and combat harassment in the workplace.

Service 1: Customer Harassment Consultation Service

• - This service enables employees to consult psychological counselors regarding incidents of harassment they experience from customers or clients.
• - Professional counselors—including clinical psychologists and licensed mental health professionals—will assist in addressing the emotional challenges faced by the employees, helping them articulate their concerns.
• - There is also an option for counselors to report the consultation details back to the relevant companies, if desired by the affected employee.

Common Consultation Topics:

• - Verbal abuse, excessive demands, intimidating behavior, prolonged confinement, etc.

Service 2: Job-seeking Harassment Consultation Service

• - This service provides a supportive environment for job seekers to discuss harassment experienced during their job application processes.
• - Counselors aid individuals in unpacking the distress or anxiety tied to these experiences, encouraging open conversation.
• - Similar to the other service, there is an option for job seekers to report details to potential employers, if they wish.

Notable Issues Addressed:

• - Sexualized comments, coercive interview practices, invasive questioning about personal matters, and demands for personal relationships.

This initiative reflects T-Pec's commitment to addressing harassment in various contexts—including those that have only recently gained regulatory focus—by fostering an inclusive dialogue around this pressing issue.

A Three-Step Support System

T-Pec emphasizes not only responding to incidents of harassment but also implementing a preventative and responsive framework:

Step 1: Prevention
T-Pec offers training modules aimed at raising awareness surrounding harassment, covering topics like CusH and JobH. These trainings can be customized based on the organization’s needs and can be delivered through in-person sessions, online formats, or even video content.

Step 2: Early Detection/Response
Consultation services are available for various harassment types—including sexual, power, and maternity harassment—to facilitate early reporting and intervention, hence connecting affected individuals with prompt support and resolution.

Step 3: Recurrence Prevention
T-Pec also provides the A-I-D program, which offers counseling sessions for individuals who have committed harassment, aiming to foster self-awareness about their behaviors and promote change.

To summarize, T-Pec's dedicated services encompass a total support system from prevention to management, making a proactive commitment to workplace safety. By integrating training, consultation, and prevention strategies, T-Pec addresses the evolving needs of organizations, ensuring a more secure and comfortable work environment for all employees and job seekers alike.

In conclusion, T-Pec identifies harassment prevention as a comprehensive challenge that encompasses comprehensive support exceeding merely reactive measures. Their holistic approach strives to cultivate workplaces that are genuinely safe and respectful. More information can be found on T-Pec’s official website, where further resources regarding both Customer Harassment and Job-seeking Harassment Consultation Services are also available.

• - Job-seeking Harassment Consultation Service
• - Customer Harassment Consultation Service

Company Profile: Established in 1989, T-Pec has been a leader in 24-hour health consultation services. The company operates a contact center staffed by qualified healthcare professionals and has diversified its offerings to include mental health counseling, second opinion services, and chronic disease prevention initiatives, among others. T-Pec has received recognition as a Health Management Excellent Corporation for ten consecutive years since 2017.