#Japan #Yokohama #AI Booking System #Elderly Driving #Show Corporation

Transforming Elderly Driving Instruction

On November 19, 2025, Show Corporation held a pivotal session at the Futamatagawa Driving License Center, located in Asahi Ward, Yokohama, Kanagawa Prefecture. The event was aimed at showcasing their new AI-powered booking system for elderly driving instruction, attended by representatives from 27 driving schools across the region. The program received positive feedback, with attendees actively participating in a Q&A session and engaging with demonstration audio.

The Event's Highlights

Show Corporation has developed an integrated system that utilizes AI voice responses for 24/7 telephone booking of elderly driving classes. This innovative solution allows for the scheduling of appointments up to three to four months in advance. Prior trials of the system in Kanagawa and Chiba Prefectures demonstrated its effectiveness in reducing on-call response time by over 70%, thereby significantly relieving the operational burdens on the schools.

The attendees expressed considerable interest in the detailed presentation of the empirical data showcasing the system's performance. This provides a pathway for further expansion, targeting driving schools across the country with customized solutions that cater to local needs.

Challenges Addressed

Background: Rising Demand for Elderly Classes

With the advancing age of the population, the need for elderly driving courses continues to surge nationwide. This has resulted in an increased burden on staff due to the lengthy telephone reservations. The nuances of different course schedules and availability have further complicated the situation, making it challenging to balance customer service with instructional demands during peak times.

Recognizing this critical need, Show Corporation positioned “the digitization of telephone operations” as a priority. The AI interaction scenarios crafted by the staff directly reflect the realistic challenges they face.

Achievements of AI Implementation

In the trials conducted in Kanagawa and Chiba, several significant results were noted:

• - Reduced on-call response time by approximately 70%, handling about 1,200 calls monthly.
• - The AI system achieved over 70% completion rate for automated calls, successfully managing inquiries and appointment bookings.
• - The booking success rate exceeded 90% despite any call transfers or duplications.
• - Administrative staff could focus entirely on in-person services, alleviating congestion during busy periods.
• - The system is capable of handling simultaneous calls for up to 50 lines, ensuring no missed communications.

In developing the system, the following features were pivotal:

• - Most bookings for elderly courses span 2 to 4 months ahead.
• - Reservations vary by prefecture, necessitating tailored information.

By considering these critical specifications, Show Corporation has effectively created a fully automated scenario for handling bookings, an initiative that stands out from conventional booking and response systems.

Nationwide Expansion Plans

Following this informative session, Show Corporation is set to further its services across the nation, focusing on tailored offerings based on regional nuances (like locality-specific booking requirements and police-reporting necessities). A package of scenario templates developed by frontline staff will facilitate relatively low-commitment implementation, aiming to resolve labor shortages while driving digital efficiencies in elderly driving instruction bookings.

Contact Information

For inquiries regarding the presented services or further clarifications, feel free to reach out to Show Corporation:

• - Contact: Shoko Wada
• - Phone: 03-5368-2017
• - Email: [email protected]

About Show Corporation

Founded in 1952, Show Corporation has dedicated over half a century to educating prospective drivers in the skills and knowledge necessary for safe driving. They are not profit-centric but aim to enhance public safety as a licensed driving school by fostering responsible drivers within the community. Recently, they have embraced innovative measures, including AI-driven voice response systems and a unique digital transformation model for elderly course bookings, gearing up for national implementation. Show Corporation remains committed to enhancing regional traffic safety while also enriching its existing services and developing new business opportunities through digital innovations.

Head Office Address: 8-1 Wakamatsu-cho, Shinjuku-ku, Tokyo 162-0056
Phone Number: 03-5368-2017

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