#Germany #ServiceNow #NTT DATA #Bielefeld #The Cloud People

NTT DATA's Acquisition of The Cloud People

In a strategic move to enhance its capabilities in the ever-evolving world of service management, NTT DATA has officially acquired The Cloud People Group AS, a prominent player in ServiceNow solutions within Europe. Founded in 2019, The Cloud People has rapidly established itself as a go-to partner for businesses aiming to leverage digital transformation through ServiceNow's platform.

Strengthened Global Presence
This acquisition marks a significant step in NTT DATA's mission to broaden its global reach while reinforcing its ServiceNow expertise. Known for its tailored offerings to medium and large enterprises, The Cloud People excels in various workflows including IT service management, customer service operations, and resource planning. As they join forces, NTT DATA will not only gain a valuable asset but also add around 130 active customers to its existing portfolio, fostering a strategic expansion in Northern Europe and beyond.

Innovating with AI
With a dedicated AI Center of Excellence, The Cloud People leads the charge in integrating artificial intelligence within the ServiceNow framework. The company has successfully implemented AI solutions for over 20 clients in Northern Europe, showcasing its innovative capabilities. Now, under NTT DATA's umbrella, The Cloud People is positioned to accelerate the development of smarter workflows and sophisticated AI-driven solutions, addressing the dynamic needs of organizations worldwide.

Combined Expertise and Synergies
Norbert Rotter, CEO of NTT DATA Business Solutions, emphasizes that this acquisition bolsters their existing knowledge base. For over 35 years, NTT DATA has established deep expertise in SAP technologies. By merging this with The Cloud People's strength in ServiceNow, the company is expanding its service offerings significantly. "The Cloud People has consistently demonstrated dynamic growth and a dedication to service excellence, perfectly aligning with our values," says Rotter.

Similarly, Nicolaj Vang Jessen, Executive Managing Director at NTT DATA, views this partnership as an opportunity to combine the talents of The Cloud People's extensive team of over 300 consultants with NTT DATA's robust operations.

A Bright Future Ahead
For The Cloud People, this acquisition presents not only growth opportunities but a solid foundation for stability, which would be difficult to achieve with a financial investor alone. Bjørn Jarl, CEO of The Cloud People, remarks on NTT DATA's reputation as a Top Employer, stating, "This partnership allows us to enhance our ServiceNow offerings and exceed our ambitious growth expectations."

As the landscape for digital services transforms, this acquisition comes at a pivotal moment for both organizations. Under a newly formed collaboration, NTT DATA and ServiceNow aim to innovate and deliver AI-enabled solutions to support large-scale automation and operational efficiency for enterprises globally.

Through this reinvigorated alliance, NTT DATA Business Solutions and The Cloud People are well-positioned to continue driving excellence and innovation in service-oriented IT solutions. Following the acquisition, The Cloud People will operate as an independent entity but will carry the branding of "The Cloud People, an NTT DATA Business Solutions company."

Together, they pledge to push the boundaries of what's possible in the IT service management arena, leveraging their combined strengths to enhance customer experience and efficiency across various sectors.