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Oomnitza and Zendesk: Revolutionizing Employee Service Experience

In an exciting development in the realm of IT asset management, Oomnitza, a leader in Modern IT Asset Management (ITAM), has deepened its partnership with Zendesk, Inc. by forming a strategic alliance with Zirous. This collaboration aims to deliver a unified employee service experience by integrating Oomnitza’s advanced ITAM capabilities directly into the Zendesk framework. This offering will now be accessible via Zendesk's reseller program and implemented by the expert services team at Zirous.

Brandon Schulte, VP of Strategic Alliances at Zirous, expressed enthusiasm about the partnership, stating, "We are thrilled to join forces with Oomnitza to bolster our employee service desk offerings." He noted that the collaboration aims to enhance customer service while providing industry-leading IT service management (ITSM) and asset management capabilities to organizations. Such improvements will allow tighter integrations and enhanced control over various applications that help manage relationships between companies and their employees.

This strategic alliance is designed to cater to both small and midsize businesses (SMBs) as well as large enterprises, allowing them to achieve real-time visibility over IT assets, drive operational efficiency, and significantly improve employee service.

Key Benefits of the Partnership

Oomnitza's Co-Founder, Ramin Ettehad, highlighted that growing interest in the joint solution between Oomnitza and Zendesk reflects a shared commitment from both companies to provide measurable returns on investment rapidly. He emphasized the vital alignment of operational efficiency and seamless employee experiences made possible by integrating Zendesk's premier platform with Oomnitza’s workflow optimization expertise.

The collaboration facilitates
1. Scalable IT Asset Management: Oomnitza delivers a streamlined solution tailored for SMBs, named Oomnitza Essentials for Zendesk, which offers same-day deployment. This allows organizations instant visibility and control over their IT assets directly from the Zendesk interface.
2. Customization for Enterprises: For larger organizations, Oomnitza provides a powerful low-code/no-code platform that aligns with their dynamic business and IT needs, allowing the handling of a broad spectrum of intricate workflows and integrations.

With the integration of Oomnitza into the Zendesk Employee Service platform, IT teams are empowered to view real-time asset data, encompassing device health, software updates, and compliance all within their familiar Zendesk environment. This capability brings forth several advantages:

• - Faster Issue Resolution: By automatically surfacing relevant asset information, IT teams can resolve incidents more accurately and quickly.
• - Enhanced Employee Experience: Employees save time and effort as they are not required to provide extensive technical details when issues arise.
• - Streamlined IT Operations: A unified, real-time overview of IT infrastructures, from physical devices to cloud services, optimizes operational workflows.
• - Heightened Security and Compliance: Organizations can maintain tighter control over the lifecycle and security posture of their assets.

The Power of Collaboration

The combined expertise of Oomnitza, Zendesk, and Zirous is central to the success of this partnership. While Zendesk and Oomnitza provide cutting-edge software tools, Zirous contributes the necessary technical know-how and strategic direction for effective implementations and sustained success.

Robert Potter, CEO of Oomnitza, remarked, "Our platform is designed to turn technology into a strategic advantage. Whether an organization seeks rapid results through our readily deployable solutions or a customizable offering that scales to meet enterprise demands, the partnership promises to deliver results."

Conclusion

As businesses continue to navigate the complexities of modern IT environments, the collaboration between Oomnitza, Zendesk, and Zirous signifies a substantial step forward in enhancing employee service management through unified IT asset solutions. By capitalizing on the strengths of each partner, organizations now have access to improved operational efficiencies and superior employee experiences, thereby affirming the importance of strategic alliances in today’s rapidly evolving business landscape.