KeenStack Unveils Innovative AI-Driven Healthcare Referral Management Solution

KeenStack Introduces AI-Powered Healthcare Referral Management Solution

KeenStack, a leading professional services consulting firm, has recently launched an innovative AI-powered healthcare referral management solution designed to enhance operational efficiency and improve patient care. By leveraging the capabilities of the ServiceNow AI Platform, this new system aims to tackle the common challenges healthcare systems face with referral processes.

The statistics reveal a significant issue: A large number of referrals made in healthcare end up outside the intended network, with over half going untracked. Thiru Thangarathinam, the founder and CEO of KeenStack, pointed out that traditional methods like fax and email are outdated and contribute to avoidable revenue losses. The aim of this new solution is to address these inefficiencies and create a more streamlined referral process.

Key Features of the Solution

1. Automated Intake and Routing

The solution automates the intake and routing of referrals from Federally Qualified Health Centers (FQHCs), ensuring that no referral is missed. Automated channels help streamline the referral process, contributing to faster patient access.

2. Enhanced Document Processing

With intelligent document processing capabilities, the system uses Document Intelligence to extract and structure referral information from various sources like scanned documents, emails, and faxes. This drastically reduces manual effort involved in managing referrals.

3. Improved Provider Coordination

By facilitating better communication with external providers, the referral management system enhances workflow tracking and provides real-time updates. This helps ensure that all providers stay in the loop, preventing miscommunication and delays in patient care.