#None #digital banking #Harrisburg #Alkami Technology #Belco Community

Strengthening Digital Banking Relationships

In the evolving landscape of financial technology, partnerships play a pivotal role in enhancing service delivery and customer satisfaction. Belco Community Credit Union (Belco) based in Harrisburg, Pennsylvania, has taken a strategic step by renewing and expanding its partnership with Alkami Technology, Inc. This collaboration is not just a routine contract renewal but a comprehensive effort aimed at accelerating digital transformation and deepening member engagement.

Since Belco implemented Alkami's Digital Banking Platform in 2017, the credit union has shifted from merely offering digital capabilities to fostering a collaborative environment that prioritizes a member-first approach. This transformation was significantly catalyzed by a Strategic Alignment Workshop initiated by Alkami. This workshop aimed to enhance communication between teams, pinpoint opportunities for better utilizing the platform, and outline a roadmap for digital growth.

A Catalyst for Change

Wayne McCulloch, Alkami's Chief Customer Officer, highlighted the importance of the Strategic Alignment Workshop, emphasizing its role in defining success for Belco's organization. “By assembling the right people and having meaningful discussions, we could formulate a strategy aligned with Belco's long-term objectives. This partnership approach has not only cemented our relationship but set the stage for ongoing innovation and growth,” McCulloch stated.

Such collaborative efforts have resulted in remarkable outcomes for Belco. The credit union has reported an 88% active digital banking user rate and its mobile application ratings have soared from 3.3 to an impressive 4.8 on both iOS and Android platforms. This surge in digital adoption is a testament to the effectiveness of the partnership in meeting member needs.

Enhancing Member Experience

Belco has successfully leveraged Alkami’s digital banking capabilities to significantly enhance its member experience while improving operational efficiency. Various initiatives have been rolled out, including:

• - SavvyMoney® Credit Score Solution: A tool designed to assist members in monitoring and improving their financial health.
• - Data Marketing Solution: This allows for real-time, data-driven campaigns tailored to member behavior, ensuring personalized engagement.
• - Content Management System: Providing marketing teams with self-service tools to deliver relevant messages directly within the digital banking platform.
• - Instant Account Verification and Remote Deposit Capture: Enhancing monetary transactions by allowing members to deposit checks remotely.
• - Native App Experience: A seamless, intuitive mobile app that enhances user interaction and accessibility.

“Seeing our employees excited about Alkami's features and the increased level of utilization is incredibly motivating,” noted Amey R. Sgrignoli, President and CEO of Belco. She further stressed that the engagement from both organizations—characterized by open communication, teamwork, and shared responsibility—has generated tangible progress. This progress has positioned Belco to serve its members more effectively across digital platforms.

The Role of Intentional Partnership

Belco's transformation illustrates the profound impact that committed partnerships and strategic alignment can have on operational efficacy. Integrating Alkami's innovative technology and expertise into Belco’s strategic vision has amplified their ability to meet members’ needs across all digital channels, thereby setting a new standard for modern banking.

To gain a deeper insight into Belco’s digital banking journey and to discover more about how Alkami facilitates Anticipatory Banking, interested parties can visit the respective websites. Alkami has also been recognized by J.D. Power for providing an outstanding mobile banking platform experience in 2024 and 2025, affirming its commitment to excellence in digital banking solutions.

In conclusion, the partnership between Belco Community Credit Union and Alkami represents a forward-thinking approach to banking in the digital age, ensuring that members are at the forefront of innovation and service delivery.